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A
aprils44061206
Participating Frequently
August 1, 2018
Question

FM running VERY SLOW

  • August 1, 2018
  • 3 replies
  • 1399 views

Someone, anyone, please help. My FM is running so slow, just scrolling up or down 1 page takes 15 seconds. I can't get anything done! This started a couple weeks ago, not terrible at first, but progressively getting worse. I also keep getting the "Not responding" message at the top. The only thing I can think of that might be causing this issue is that I signed up for the Windows Insider Program a few weeks ago, to abate the PDF-generation issue.

Anyone else having this problem? Anyone have any ideas?

This is the Windows version I am running:

This topic has been closed for replies.

3 replies

R
RBKearnsJr
Inspiring
August 6, 2018

Nothing even close to the solutions that Matt and Jeff suggest and may be pretty far from the solution, but I was having similar issues (especially when working remotely).  The issues we remediated once I copied the FM objects to my laptop and worked from there.

regards,

Ben.

    A
    aprils44061206Author
    Participating Frequently
    August 6, 2018

    Thanks for your insight. I am going to do the same (move my FM files to my hard drive). I had a suspicion that the issue could be the work server b/c when I worked from home I had no problems at all (no slowness, no crashing, etc.)

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    August 6, 2018

    Make sure to circle back and mark Ben's comment as correct if it resolves your issue.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
      Matt-Tech Comm Tools
      Community Expert
      Matt-Tech Comm ToolsCommunity Expert
      Community Expert
      August 1, 2018

      Have you:

      • Downloaded and installed latest Fm build
      • Restarted your computer
      • Checked free space on drive
      • Renamed your prefs folder

      -Matt

      -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
        A
        aprils44061206Author
        Participating Frequently
        August 1, 2018

        Hi Matt,

        In answer to your questions...

        • Downloaded and installed latest Fm build - Yes
        • Restarted your computer - Yes (many times)
        • Checked free space on drive _ Just got a new hard drive a few weeks ago
        • Renamed your prefs folder - Huh? how do I do this?
        A
        aprils44061206Author
        Participating Frequently
        August 1, 2018

        Here's a post where I explain how to rename the prefs folder

        http://techcommtools.com/find-framemaker-preference-folder/


        Well....I renamed my pref folder (per the above video) and nothing changed. :-(

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        August 1, 2018

        Since the Win10 1803 fix is out now (July 24th's Patch Tuesday seems to have fixed it), maybe you should get off the Insider plan and get the regular build?

        A
        aprils44061206Author
        Participating Frequently
        August 1, 2018

        I was going to do that, but it says doing so will uninstall and reinstall Windows (and every other app on my hard drive). I think that will be a last resort. :-o

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