FM running VERY SLOW

Community Beginner ,
Aug 01, 2018 Aug 01, 2018

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Someone, anyone, please help. My FM is running so slow, just scrolling up or down 1 page takes 15 seconds. I can't get anything done! This started a couple weeks ago, not terrible at first, but progressively getting worse. I also keep getting the "Not responding" message at the top. The only thing I can think of that might be causing this issue is that I signed up for the Windows Insider Program a few weeks ago, to abate the PDF-generation issue.

Anyone else having this problem? Anyone have any ideas?

This is the Windows version I am running:

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Adobe Community Professional ,
Aug 01, 2018 Aug 01, 2018

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Since the Win10 1803 fix is out now (July 24th's Patch Tuesday seems to have fixed it), maybe you should get off the Insider plan and get the regular build?

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Community Beginner ,
Aug 01, 2018 Aug 01, 2018

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I was going to do that, but it says doing so will uninstall and reinstall Windows (and every other app on my hard drive). I think that will be a last resort. 😮

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Adobe Community Professional ,
Aug 01, 2018 Aug 01, 2018

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Have you:

  • Downloaded and installed latest Fm build
  • Restarted your computer
  • Checked free space on drive
  • Renamed your prefs folder

-Matt

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Community Beginner ,
Aug 01, 2018 Aug 01, 2018

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Hi Matt,

In answer to your questions...

  • Downloaded and installed latest Fm build - Yes
  • Restarted your computer - Yes (many times)
  • Checked free space on drive _ Just got a new hard drive a few weeks ago
  • Renamed your prefs folder - Huh? how do I do this?

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Adobe Community Professional ,
Aug 01, 2018 Aug 01, 2018

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Here's a post where I explain how to rename the prefs folder

http://techcommtools.com/find-framemaker-preference-folder/

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Community Beginner ,
Aug 01, 2018 Aug 01, 2018

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Well....I renamed my pref folder (per the above video) and nothing changed. 😞

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Adobe Community Professional ,
Aug 01, 2018 Aug 01, 2018

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Sorry to hear that...based on what you're telling me, I don't have more specific suggestions.

One question: Do you have graphics on the slow scroll pages?

Depending on file format, placed graphics can bog down a workflow.

If so, try turning off graphics to see if it resolves the issue.

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Contributor ,
Aug 06, 2018 Aug 06, 2018

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Nothing even close to the solutions that Matt and Jeff suggest and may be pretty far from the solution, but I was having similar issues (especially when working remotely).  The issues we remediated once I copied the FM objects to my laptop and worked from there.

regards,

Ben.

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Community Beginner ,
Aug 06, 2018 Aug 06, 2018

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Thanks for your insight. I am going to do the same (move my FM files to my hard drive). I had a suspicion that the issue could be the work server b/c when I worked from home I had no problems at all (no slowness, no crashing, etc.)

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Adobe Community Professional ,
Aug 06, 2018 Aug 06, 2018

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Make sure to circle back and mark Ben's comment as correct if it resolves your issue.

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