FM11 crashes when I try to open a file from a book

Report · Feb 26, 2014

Hi,

I have been using framemaker 11 all these days. From yesterday , I have a strange issue. FrameMaker 11 crashes every time I open a file from a book.

I have attached the screenshot of the error I get.

Can anyone help me as to what could be the issue.

Report · Feb 27, 2014

I have the same problem periodically. Have you looked at the file referenced?

My header infor reads:

=== Header Begin ===

Internal Error: 11004, 21860591, 20722943, 20723475

FrameMaker 11.0.0 for Intel

Build: 11.0.0.380

Window System: MSWindows

Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

Generated on: Wednesday, January 15, 2014 4:09:20 PM

To file: C:\Users\joe\AppData\Roaming\Adobe\FrameMaker\11\FrameLog_14.01.15_16.09.20_2.txt

=== Header End ===

I'm not sure what's up with the Operating System line in this file. I have Win 7 SP 1.

I wonder if you have the same Internal Error, Frame and Build Number? Have you updated your Adobe Apps recenty to the latest and greatest? I have not. Our IT team locks us out from updating. If you have the same build, try updating Frame.

I seem to get the error more often when I work files on networked drives. I experience it less when I work locally on the local hard drive.

Hope this helps.

Report · Feb 27, 2014

@ConnJoe - The error file only makes sense to Adobe engineers, not us mere mortals ;>)

@MeeraPRV – are you doing anything in particular when the crash occurs? Does it happen with any other books? Can you open all the component files of the book without any errors (assuming you haven’t turned off the warning console)?

Report · Feb 27, 2014

> Operating System: Windows NT 6.1 (major.minor.build: 6.1.7601 Service Pack 1)

> ...

> I'm not sure what's up with the Operating System line in this file. I have Win 7 SP 1.

Windows 7 is just the marketing name for Windows NT 6.1.

Win 8.1 is still only NT 6.3.

For the mapping, see:

http://en.wikipedia.org/wiki/Windows_NT

Control Panel > System may not show you this internal number, but the VER command in a DOS window will.

Report · Feb 27, 2014

Hi,

I came across a past post in the adobe forums for a different issue which resulted in FM crash. The suggestion was to delete the folder that contains the error log file., in this case, C:\Users\I<username>\AppData\Roaming\Adobe\FrameMaker\11

It worked for me, but I am still interested in understanding why?

And to answer the previous question. No I was not doing anything specific. FM just started crashing when I tried to open the file from the book

Report · Feb 27, 2014

I’ve heard of a corrupted Linguistics folder causing a crash, but that usually happens immediately upon starting FM

Report · Feb 27, 2014

Deleting that folder also wipes out any user-specific settings, workspaces, plug-in and font caches. This is a very radical approach (akin to fixing an in-grown toenail by cutting off the toe).

Can you post a link to the thread were this was recommended?

Report · Feb 27, 2014

http://forums.adobe.com/message/6115900
The reply is in English

Report · Feb 27, 2014

@Meera,

Check the consfile.txt found in the same location as the FM crash log. This may provide a clue as to what happened.

Can you open the files in the book directly from FM? Are there any warning or error messages? Are they older versions of FM files?

Try creating a new FM book file.