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FM2019 Hard Crash when opening Book file

Explorer ,
Jun 25, 2021 Jun 25, 2021

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Need some guidance here:

Any time I try to open a Book file with FM2019, the program hard crashes. Even trying to create a New Book will crash FM. Opening a Book file from a different folder has the same effect: Frame 'thinks' about it for a minute or so, then 'trips over its feet and falls on its face'.

 

This behavior just started a week ago; a removal and reinstall didn't help. I do have one hard-and-fast restriction: I cannot share Book files as they are proprietary. 

 

I'm running out of hair to pull out; any help is much appreciated. Thanks to any and all who can help.

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correct answers 1 Correct answer

Community Expert , Jun 27, 2021 Jun 27, 2021

When this started now, something had to happen.

Is your FrameMaker version up-to-date? What's the exact version number?

Can you open book files, when you deactivate your anti-virus software?

Does FrameMaker create any dump files or crash logs? These are here:

c:\Users\xxx\AppData\Roaming\Adobe\FrameMaker\15\

 

You could also close FrameMaker and rename this folder from 15 to e.g. 15_backup and then start FrameMaker again. FrameMaker will recreate this folder.

Or do the same with the Linguistics

...

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Community Expert ,
Jun 27, 2021 Jun 27, 2021

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Eric (if I take it right), try this:

- In FM-15 (aka 2019) open a good document or create a new one

- Use ESC, o, H (heroic open) to get a prompt for the file selection

- Select the book file in question

 

This function can open many sorts of damaged FM files - but miracles are not always possible.

See also https://www.daube.ch/docu/files/compendium.pdf#page=507 Open damaged file anyway.

 

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Explorer ,
Jun 28, 2021 Jun 28, 2021

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Yes, it's Eric... Sorry for not signing that; I was at my wit's end. 

 

More details:

FM version is 15.0.8.979.

Full de-install by our Desktop Services guys, fresh reinstall. 

 

Opening an ordinary file and then trying the Herioic Open brings no joy. It's as if FM is ignoring book files completely; even trying to create a New Book brings no action. 

 

I am limited as to what file information I can share as I work on secure materials.

 

To answer Winfried, below:

 

Problems started a week ago, with no warning. Our machines are remote-controlled by the Corporate Desktop Services people; I have absolutely NO say as to what antivirus stuff is active or inactive. I have literally unlocked the machine on some days to find it changed. 

 

FIXED IT!!!

 

The problem was a corrupted 15 folder! 

 

I had not thought to have FM recreate the folder; I had done it so often with the so-called "2020 Version" that I completely forgot about it. Twenty years of 'swearing at Frame', and you'd think I would have remembered this!

 

Marking Winfred's response as CORRECT, so that others with this problem will have a solution available.

 

Thanks again and back to work,

Eric

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Community Expert ,
Jun 27, 2021 Jun 27, 2021

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When this started now, something had to happen.

Is your FrameMaker version up-to-date? What's the exact version number?

Can you open book files, when you deactivate your anti-virus software?

Does FrameMaker create any dump files or crash logs? These are here:

c:\Users\xxx\AppData\Roaming\Adobe\FrameMaker\15\

 

You could also close FrameMaker and rename this folder from 15 to e.g. 15_backup and then start FrameMaker again. FrameMaker will recreate this folder.

Or do the same with the Linguistics folder:

AppData\LocalLow\Adobe\Linguistics

Sometimes this helps.

 

Best regards

 

Winfried

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