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fmerror wasn't found at adobe.com

Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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Das ist die Fehlermeldung von Adobe, wenn ich einen FrameMaker-Absturz melden will.

Hat sich die E-Mail-Adresse geändert oder nimmt Adobe keine Fehlermeldungen zu FrameMaker mehr an?

 

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correct answers 1 Correct answer

Community Expert , Sep 06, 2023 Sep 06, 2023

Hi @fmOldie:

 

That was the right choice. I reached out to Adobe to address this issue and recieved the following response:

 

We appreciate your patience on this, this is a known issue. I’ve escalated it further to expedite the resolution so that our users will not face any challenges, meanwhile I would request you to share the issue description here [tcssup@adobe.com] with screenshot in-case you are facing any errors while opening FM, we will help you on priority.

 

~Barb

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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This was reported a few weeks ago, but Jeff thought it was fixed on 9/1. Is your email bouncing back?

https://community.adobe.com/t5/framemaker-discussions/fmerror-adobe-com-is-bouncing/td-p/14021725

 

~Barb

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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My mail was bounced about 3 hours ago - and again just a minute ago.

Will try tcssup@adobe.com instead - that didn't bounce at least.

 

Thanks

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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Hi @fmOldie:

 

That was the right choice. I reached out to Adobe to address this issue and recieved the following response:

 

We appreciate your patience on this, this is a known issue. I’ve escalated it further to expedite the resolution so that our users will not face any challenges, meanwhile I would request you to share the issue description here [tcssup@adobe.com] with screenshot in-case you are facing any errors while opening FM, we will help you on priority.

 

~Barb

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