Frame 10 Book won't Generate: Unused Font That Won't Go Away

[Guest]

We have some very old files that have been upgraded to Frame 10 with new templates. Templates imported just fine, but when you go to generate the book, it pops up the console window telling you about "HelveticaNeueLTStd-TD Font not available" and the states that the book was not updated because of errors during the update process. A particular file shows up on the error list.

So, I open the file, the Console tells me it is substituting Times New Roman. I try re-importing the template, clean out overrides. Save. Try again, same issues. I have also tried pasting it into a clean template. Same problem. I've even looked at fonts on all my paragraph tags.

Is there anything I should try before giving up on it, and just pasting text-only into a new template, and reformating from scratch?

[Michael_Müller-Hillebrand · Accepted solution]

Jane,

Before you start cleaning your files: Just open all files of the book (open book, hold the shift key, select File > Open All Files in Book, accept all warning messages). From then on book update and everything should work.

FrameMaker just resists working with files opened in the background that might have some issues.

- Michael

PS: Have you tried the new font replacement feature of FrameMaker using the Fonts pod?

[Guest]

This was one where nothing worked, including cut-and-paste content to a clean template and saving to the old file, in case it was a Master Page issue.

But I had forgotten the new font replace function for this release. I tried it, and it worked! Thanks, this has saved me endless grief!