Frame to PDF font conversion broken in upgrade to Frame 10

Report · Jan 18, 2012

I am using Adobe Garamond Pro font as body text. In Frame 9, this worked fine, I was able to generate PDFs with correct text. Now I have upgraded to Frame 10. I generate the same file as PDF, and the body text looks good except for passages that have been marked as bold text.

Again, fine when the PDF was generated by Frame 9, but now the bold text is not correctly rendered. Instead, I get an ugly monospaced, and very jammed-together, word. Non bold text looks okay. Italic text looks okay. But the bold text does not.

Any suggestions as to how can I fix this? I looked in the Frame10 fminit\fonts directory, and AGaramondPro-Bold.otf is there. In fact, the directory looks pretty much the same as the Frame9 version.

Report · Jan 18, 2012

First, be sure your version of FrameMaker has all updates applied. Then,

if you are using Save as PDF, try instead printing to the Adobe PDF

virtual printer. It is much more trouble free. If using Save as PDF, try

checking the "Convert CMYK Colors to RGB" checkbox, to see if that

helps. I believe some fonts have been shown to be problematic when it is

unchecked.

Report · Jan 18, 2012

Jerry,

As Mike says, make certain that you are patched to the latest 10.0.2 release of FM. There were a number of font issues (especially withg OTF Pro and TT-WGL4 fonts) revolving around the CMYK output (the default option in the SaveAsPDF route) that were rectified in that patch. Unless you are preparing files for press work, you do not neeed the CMYK option and should have the "Convert CMYK colors to RGB" option checked in the SaveAsPDF options dialogue.

Report · Jan 19, 2012

Okay, thanks. I think I have the problem solved, though I'm still not quite certain how it occurred.

To trouble shoot the Frame 10 problem, I opened up a file in Frame 9 (didn't uninstall it when I upgraded to 10, so I have both installed) and saved as PDF, with the same results, but with an error message that pointed me to the Adobe PDF printer, even though I don't explicitly point to it anywhere. The message said to de-select the option that says "use system fonts only" in the printer properties dialog.

When I did so, the problem went away.

Thing is, I never intentionally changed any of the Adobe PDF printer properties. It was working fine in both 9.0 and 10.0 Frame then all of a sudden the problem appeared out of the blue.

The only thing I can think of that changed between the time it worked and the time it failed is an upgrade from Acrobat to Acrobat X.

Report · Jan 19, 2012

Maybe the problem related to you having placed the font in FrameMaker's

private fonts folder (which makes it available only to FrameMaker),

rather than in the Windows system font folder (which makes the font

available to all programs)? To satisfy curiosity, and help us

troubleshoot this problem in the future, you might try installing the

font in \Windows\fonts, as is more typical, reset the "Use system fonts

only" checkbox, and see if the problem is still there.

Perhaps adding the FrameMaker fonts folder to Settings> Font Locations

inside Distiller was also the only thing necessary to prevent the problem.

Report · Jan 19, 2012

Mike:

I checked, Adobe Garamond Pro is, and has been all along, installed in C:\Windows\Fonts. That did not prevent the problem from occurring.

I also did as you requested, added Frame 10's fminit\fonts to the Distiller's fonts locations list (Frame 9 fminit was already there), then once again selected the "use system fonts" checkbox in the Adobe PDF properties dialog. Again, no bold Garmond in the generated PDF.

The only thing that works so far is to deselect the "use system fonts" item in the Adobe PDF properties dialog.

Jerry

Report · Jan 19, 2012

Are you:

Saving as PDF
Printing to PDF
Printing to PS and Distilling?

And are the print dialogs (and/or Distiller dialogs) set to embed fonts?