FrameMaker 2015 crashing on one file

[nancy33534756]

Hello, all.

I'm using FrameMaker 2015 in a Windows 10 environment.

Since yesterday, FM has been crashing repeatedly and consistently when it reaches Appendix A in a book file that I am publishing to HTML Help (.chm). I have successfully published this 275-page file, and the entire 570-page book file, to .chm many times over many months.

The problem does not appear to be the Appendix A file. My coworker just published it to HTML Help successfully. Therefore, the problem must be with some aspect of my FM installation or setup. Why would it suddenly choke on a file that it has processed, with no problem, for months?

All suggestions gratefully received.

[Jeff_Coatsworth]

Well, if it was the same FM files that failed on your machine & worked on theirs, you need to look at differences between the 2 machines - since it's a hot button issue right now, what about Win10 versions? You 1803 and them 1709?

[nancy33534756]

My coworker has a  Windows 7 system ...

Did something happen to Windows 10 between, say, a week ago and today? FrameMaker was publishing to .chm correctly a week ago. Then I didn't try to publish to .chm again until yesterday, when FM started crashing.

[Jeff_Coatsworth]

Yes, an update to Win10 (the 1803 build) has messed up PDF creation from FM (and other wider issues with other non-Adobe products too). You may be running into this 1803 issue too if you got it recently.

[nancy33534756]

Now I've tried to generate a PDF using completely different files, and FM has crashed. These files are simple and worked perfectly the last time I used them. Nothing has changed in them since then.

I've run winver; I have build 1709.

If there are no other suggestions, I'm guessing I need to ask our IT guys to reinstall FrameMaker. Maybe my installation got corrupted.

Thanks for all suggestions. I appreciate the effort people put into these forums!

[Jeff_Coatsworth · Accepted solution]

There were rumours over on the Framers mailing list that some KB additions snuck in to 1709 & messed it up too. Do you get a hard error message or some warning message? Have you tried the route suggested by post#30 in this thread - Re: Frame 2017 cannot print to PDF or PS or Printer as of April 6, 2018

[nancy33534756]

Your answer set me in the right direction! I have build 1709; there was a security update on May 11; I deleted it and now the .chm has built correctly! Thank you so much!

[Jeff_Coatsworth]

You don't happen to recall what number it was do you? That info could help others over on the Framers list.

[nancy33534756]

It was listed as a Security update and we installed in on May 11. I’m so sorry I didn’t record the number. Hmmm, I’ll ask our IT guys; surely other Win 10 users at my company have the same update. I’ll see if I can find it. Might not be until Tuesday.