FrameMaker 2019 crashes when the Object Properties pod is open

[arnor33453439]

Adobe FrameMaker 2019 constantly crashes while we use the Object Properties pod.

[Jeff_Coatsworth]

Have you applied the updates?

[arnor33453439]

We use build 15.0.2.503. This seems to be the latest?

[arnor33453439]

When the Object Properties pod is visible and we try to change a graphics using the browse button, the imported graphic becomes invisible and screen freezes and FM crashes. Sometimes the first graphic can be changed, at the second or third it always crashes.

[Amitoj]

Hi, can you please share a snapshot and crash logs with me at amisingh@adobe.com

Thanks

Amitoj Singh | Product Manager | Adobe Technical communication tools

[Matt S - Tech Comm Tools]

Whenever I see behavior that is contrary to what I would expect, I rename my preferences folder. It's easy, and reversible if needed.

See https://techcommtools.com/find-framemaker-preference-folder/

[jimc31161791]

This issue and many other issues I was having with Frame 19 were resolved when I uninstalled 64 bit and installed 32 bit. Hope this also works for you.

[Amitoj]

Please try and update FrameMaker 2019 to the latest version please. I think update 3 should be available coming Monday.