Framemaker 2019 is not launched

[archanas73110045]

We are facing the below issue in the event viewer. Could you please let us know

Faulting application name: FrameMaker.exe, version: 15.0.0.393, time stamp: 0x5b6d9ed2

Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

Exception code: 0xc0000409

Fault offset: 0x0000000000074a30

Faulting process id: 0x1680

Faulting application start time: 0x01d5cd2e7ef1f1c4

Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe

Faulting module path: C:\windows\SYSTEM32\MSVCR120.dll

Report Id: d961ef05-3921-11ea-80d5-005056af70ae

Faulting package full name:

Faulting package-relative application ID:

[Winfried Reng]

Hi,

I do not know what you report means.

However, you should update your FrameMaker installation!

Many bugs are fixed.

The current version is 15.0.4.751.

Best regards

Winfried

[Mayank_Meh]

Hi,

As stated by "Winfried_Reng" you FrameMaker is not updated. Can you please try to re-download Adobe FrameMaker from the following link which is already updated "http://prdl-download.adobe.com/Framemaker/DB449C0B234D4B40BFAF14D9F78A8CE3/1566366392393/Framemaker_..." and install it. 

[Jeff_Coatsworth]

Yes - my understanding is that FM and FM Publishing Server are two different products.

[archanas73110045]

Hi Mayank & Winfried,

Thank you for the udpate

we are using Frame maker pub server 2019. please let us know if we can launch frame maker and go to help->update to update the latest version of Frame maker?

[Mayank_Meh]

Hi,

Yes, you can launch FrameMaker and update it via Help > Updates, even if it is a part of FMPS. Can you confirm the Windows OS you are using where you have installed FMPS?

[archanas73110045]

Hi Mayank,

We are using .net 'C:\Windows\Microsoft.NET\Framework64\v4.0.30319\installutil'  to invoke the frame maker as a service. Because of .net comptability the service is not getting invoked.

[archanas73110045]

Though FM and FM Publishing servers are two different products we need the latest FM 2019 automatically invoke the same. Kindly advise a workaround solution to fix the issue.

[pulkitn]

Hi,

As per system requirement mentioned in Userguide of FrameMaker Publishing Server, You would need Windows 2012 R2 Server instead of Windows 2012 Server.

Kindly elaborate if there is any other issue.

Ref:-https://help.adobe.com/en_US/framemaker/2019/server/framemaker_server.pdf

[archanas73110045]

Hi ,

We are using Windows 2012 R2 only but still FM is not getting launched by the service automatically.

[archanas73110045]

Hi All,

Currently, we are using Frame maker 8 and Frame script 5.5. We are planning to migrate to latest version of Frame maker. But we purchased, Adobe frame maker pubserver 2019. But we believe pub server comes with frame maker. 

Shall we use, Frame maker alone without utlising the Pub server functionality as before? or we have to configure pub server then only we can use Frame maker like our existing ?

[pulkitn]

Yes, Publishing Server Comes with FrameMaker 2019 x64bit.

There is no need to configure Pub Sever if you want to use FrameMaker alone.

I hope that solves your query.

[archanas73110045]

Hi, 

We are still getting this error. We tried to reinstall / repair the Microsoft visual c++ and updated the FM to latest. Please let us know what else we need to do inorder to fix this issue.

Faulting application name: FrameMaker.exe, version: 15.0.4.751, time stamp: 0x5d540b1d
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000409
Fault offset: 0x0000000000074a30
Faulting process id: 0x1454
Faulting application start time: 0x01d5d2a47ac4bb8c
Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
Faulting module path: C:\windows\SYSTEM32\MSVCR120.dll
Report Id: b89c3220-3e97-11ea-80da-005056af70ae
Faulting package full name:
Faulting package-relative application ID:

[archanas73110045]

Hi,

After  We  reinstall / repair the Microsoft visual c++. Do we need to clean or modify anything in the system or registry ? 

Anyone faced this kind of similar issue kindly help.

[archanas73110045]

Hi,

Could you please confirm if MS Visual C++ re-distributable 2015 is compatible with Adobe Frame maker pub server 2019 and Frame maker 15.0.4.751.

[AJIT_M]

Hi Archana,

You may go ahead and try to install MS Visual C++ re-distributable 2015 and it should work with FM 2019.

Also, please confirm if you are getting "MSVCR120.dll" error on launch of Framemaker 2019 Or when you are trying to open using the customized service?

As I remember, there is no error occurs when we launch FM 2019 manually.

Regards,

Ajit

[archanas73110045]

Hi Ajit,

We are trying to create one Windows server to run the Frame maker automatically. While trying to run the service we are getting DLL error while running the Windows service. 

 "MSVCR120.dll" is referring to Microsoft Visual c++ 2013. After we install 2015 do we need to change it in the registry ?

Also, could you please provide any migration document along with prerequiste with steps available which will be very helpful. We are migrating from Adobe Framemaker 8 with Frame script 5.2 to Adobe Frame maker Pub server 2019 & Frame Script 7.

[archanas73110045]

Hi All,

We have udpated the FM to 15.0.4.751 but still we are facing the same issue. Could you please provide any alternate step to fix this issue.

Faulting application name: FrameMaker.exe, version: 15.0.4.751, time stamp: 0x5d540b1d
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000409
Fault offset: 0x0000000000074a30
Faulting process id: 0x31fc
Faulting application start time: 0x01d5d0e524505eeb
Faulting application path: C:\Program Files\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
Faulting module path: C:\windows\SYSTEM32\MSVCR120.dll
Report Id: 622efc44-3cd8-11ea-80d6-005056af70ae
Faulting package full name:
Faulting package-relative application ID:

[archanas73110045]

Hi Mayank, we are using Windows 2012 

[Mayank_Meh]

Hi,

It has to be Windows 2012 R2 for FMPS to work properly. Please try to install it on 2012 R2 machine.

Regards,

Mayank

[archanas73110045]

We are using Windows 2012 R2