Framemaker 2019

Community Beginner ,
Apr 18, 2022 Apr 18, 2022

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Trying to install Framemaker 2019 on Windows 7 Professional 64 bit OS.

The installation fails asking  me to update Operating Sysytem.

Even after updating OS I get the same error.

 

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correct answers 1 Correct answer

Community Beginner , May 09, 2022 May 09, 2022
I have upgraded my Operating System to Windows 10 Pro. I have been able to successfully install the trial version of  Framemaker 2019.

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Enthusiast ,
Apr 19, 2022 Apr 19, 2022

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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I have tried these steps but keep getting the same error. I'm not sure if I have done it correctly.

I had installed Robohelp a couple of months back. I faced similar issues while installation but a windows update and the steps you have suggested solved the issue.

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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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Does the message only complain that the operating system is not up-to-date?

Or is there any specific info?

Can you cite the text of the message?

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Hi Winfried

I have attached the error messageCapture.PNG

 

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Adobe Community Professional ,
Apr 19, 2022 Apr 19, 2022

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Community Beginner ,
May 09, 2022 May 09, 2022

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I have upgraded my Operating System to Windows 10 Pro. I have been able to successfully install the trial version of  Framemaker 2019.

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Enthusiast ,
May 09, 2022 May 09, 2022

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Installing the trial would have been possible in Windows 7, too, simply by unplugging the computer from the net (i.e. leaving it without internet access) before installing FrameMaker. Turning the trial into a licensed version (by logging in/entering the serial) is what permanently fails in Windows 7. Because this step requires contact between your computer and the Adobe licensing server, which denies contact from old IE versions. From Windows 7 it doesn't matter if this is IE10 or IE11, both don't work, no matter which of the listed solutions you try.

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Community Beginner ,
May 09, 2022 May 09, 2022

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Thank You.

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