FrameMaker 8.0p277 Crashes When Creating Postscript Files

Report · Oct 18, 2011

We have an automated process that was internally created in FrameMaker 8.0p277 that takes a FrameMaker Book file that contains a large number of individual mutual fund files and breaks out each mutual fund into an individual file using the fund’s unique product code, removes sector tabs, and removes page numbers, then creates a postscript file. The user selects the functionality from a menu choice within an internally created “Marketing” menu on the FrameMaker menu bar. It is not functioning properly.

Instead it is generating error messages.

Adobe FrameMaker (Structured): FrameMaker.exe - Application Error:

The instruction at "0x00cc1940" referenced memory at "0x00000000". The memory could not be "read". Click on OK to terminate the program.

and

Error:

Internal Error 8004, 6343116, 8 483344, 0. FrameMaker has detected a serious problem and must quit.

A file named "C:\Program Files\Adobe\FrameMaker8\FrameLog_11.10.17_07.52.51.txt" has been generated which contains information that may help Frame development improve the product for future release.

We have looked at the FrameLog_11.10.17_07.52.51.txt but it is not helping us diagnose the issue.

Can you help us determine what the problem is and how to resolve it?

Thanks for your help.

Report · Oct 18, 2011

blgeorge,

you say: »It is not functioning properly.« Did it work before? What changed since then? What operating system are you using? If it is XP, have you ever installed the Microsoft printer driver hotfix?

<http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html>

- Michael

Report · Oct 19, 2011

The functionality has been experiencing problems for some time. It was recently that FrameMaker completely crashed.

The operating system is Windows XP, version 2002, Service Pack 3

I have not installed the Microsoft printer driver hotfix.