FrameMaker 9 Crashed !

Report · Jun 27, 2011

FrameMaker 9 crashed with the following error. Please help

=== Header Begin ===
Internal Error: 9004, 6919244, 9675646, 0
FrameMaker 9.0.0 for Intel
Build: 9.0p196
Window System: MSWindows
Operating System: Windows NT 5.1 (major.minor.build: 5.1.2600 Service Pack 3)
Generated on: Monday, June 27, 2011 3:12:28 PM
To file: C:\Documents and Settings\puthir1\Application Data\Adobe\FrameMaker\9\FrameLog_11.06.27_15.12.28.txt
=== Header End ===

=== Stack Trace Begin ===
$69944c
$93a37e
=== Stack Trace End ===

=== Open Window List Begin ===
# not implemented
=== Open Window List End ===

=== Recent Commands Begin ===
=== Recent Commands End ===

=== Recent API Calls Begin ===
# not implemented
=== Recent API Calls End ===

=== Windows Relocation Information Begin ===
Application: 00400000
FrameMaker.exe: 00400000 00978000
ntdll.dll: 7c900000 000b2000
kernel32.dll: 7c800000 000f6000
ADVAPI32.dll: 77dd0000 0009b000
RPCRT4.dll: 77e70000 00093000
Secur32.dll: 77fe0000 00011000
Asn.er.dll: 10000000 0003c000
OLECLI32.dll: 71e10000 00015000
USER32.dll: 7e410000 00091000
GDI32.dll: 77f10000 00049000
MPR.dll: 71b20000 00012000
AdobePSL.dll: 00d80000 00bbc000
MSIMG32.dll: 76380000 00005000
MSVCR80.dll: 78130000 0009b000
msvcrt.dll: 77c10000 00058000
MSVCP80.dll: 7c420000 00087000
libmmd.dll: 01940000 002ac000
FMBMP2Tiff.dll: 00350000 00006000
libtiff.dll: 00360000 00085000
zlib1.dll: 01bf0000 00013000
MSVCP60.dll: 76080000 00065000
FMTiff2PS.dll: 003f0000 0000b000
COMCTL32.dll: 773d0000 00103000
SHLWAPI.dll: 77f60000 00076000
comdlg32.dll: 763b0000 00049000
SHELL32.dll: 7c9c0000 00817000
gdiplus.dll: 4ec50000 001ab000
ole32.dll: 774e0000 0013e000
FMDBMS32.dll: 01c10000 0002f000
OLEAUT32.dll: 77120000 0008b000
oledlg.dll: 7df70000 00022000
VERSION.dll: 77c00000 00008000
WININET.dll: 3d930000 000e6000
Normaliz.dll: 01c40000 00009000
urlmon.dll: 01c50000 00133000
iertutil.dll: 3dfd0000 001e9000
WINSPOOL.DRV: 73000000 00026000
amtlib.dll: 01d90000 00309000
NETAPI32.dll: 5b860000 00055000
WS2_32.dll: 71ab0000 00017000
WS2HELP.dll: 71aa0000 00008000
WINHTTP.dll: 4d4f0000 00059000
epic_eula.dll: 020b0000 00024000
epic_pers.dll: 020e0000 0001f000
asneu.dll: 02100000 00020000
epic_regs.dll: 02120000 00029000
AdobeUpdater.dll: 02150000 00083000
AdobeLinguistic.dll: 021f0000 000af000
icuuc36.dll: 4a800000 000f4000
icudt36.dll: 4ad00000 009b3000
AXE8SharedExpat.dll: 022c0000 0002e000
BIB.dll: 02300000 0004a000
CSH_API.dll: 02360000 00023000
ATL80.DLL: 7c630000 0001b000
AIDE.dll: 023a0000 00064000
CoolType.dll: 02420000 002ae000
SVGRE.dll: 6f130000 00332000
JP2KLib.dll: 026f0000 000a7000
icuuc32.dll: 027b0000 00095000
icudt32.dll: 02850000 0095a000
MSVCR71.dll: 7c340000 00056000
icuin32.dll: 4a900000 000aa000
NetLib.dll: 031b0000 0001b000
NetIO.dll: 30900000 0001a000
WSOCK32.dll: 71ad0000 00009000
CoreTypes.dll: 30100000 00024000
LIBCURL.dll: 30000000 00023000
WINMM.dll: 76b40000 0002d000
SSLEAY32.dll: 03210000 00027000
LIBEAY32.dll: 03240000 000d1000
icuio32.dll: 4ab00000 0000b000
MSVCP71.dll: 7c3a0000 0007b000
AdobePDFL.dll: 03320000 005c7000
AdobeXMP.dll: 03900000 0006d000
BIBUtils.dll: 03980000 00041000
ACE.dll: 039e0000 000f1000
AGM.dll: 03af0000 005d3000
XAPToolkitRelease.dll: 040e0000 0008b000
AdobeOwl.dll: 04180000 0013c000
AdobeOwlCanvas.dll: 042d0000 0023c000
IMM32.DLL: 76390000 0001d000
LPK.DLL: 629c0000 00009000
USP10.dll: 74d90000 0006b000
csauser.dll: 10100000 00026000
uxtheme.dll: 5ad70000 00038000
MSCTF.dll: 74720000 0004c000
fmres.dll: 05db0000 0038a000
fmdlg.dll: 04c00000 0005e000
fmcustom.dll: 06140000 0004f000
msctfime.ime: 755c0000 0002e000
amtservices.dll: 062c0000 0009d000
adobe_caps.dll: 06480000 00037000
SETUPAPI.dll: 77920000 000f3000
NTMARTA.DLL: 77690000 00021000
SAMLIB.dll: 71bf0000 00013000
WLDAP32.dll: 76f60000 0002c000
AdobeLM_libFNP.dll: 065d0000 00283000
iphlpapi.dll: 76d60000 00019000
snmpapi.dll: 71f60000 00008000
rsaenh.dll: 68000000 00036000
mswsock.dll: 71a50000 0003f000
xpsp2res.dll: 07280000 002c5000
DNSAPI.dll: 76f20000 00027000
CLBCATQ.DLL: 76fd0000 0007f000
COMRes.dll: 77050000 000c5000
wbemprox.dll: 74ef0000 00008000
wbemcomn.dll: 75290000 00037000
wbemsvc.dll: 74ed0000 0000e000
fastprox.dll: 75690000 00076000
NTDSAPI.dll: 767a0000 00013000
winrnr.dll: 76fb0000 00008000
rasadhlp.dll: 76fc0000 00006000
hnetcfg.dll: 662b0000 00058000
wshtcpip.dll: 71a90000 00008000
WINTRUST.dll: 76c30000 0002e000
CRYPT32.dll: 77a80000 00095000
MSASN1.dll: 77b20000 00012000
IMAGEHLP.dll: 76c90000 00028000
icmp.Dll: 74290000 00004000
registration.dll: 068e0000 0009b000
NetIODav.dll: 30a00000 00034000
xerces-c_2_7.dll: 12000000 0019e000
PS5UI.DLL: 45990000 000b5000
x2utilC7.dll: 3e300000 00108000
Cabinet.dll: 75150000 00013000
SHFOLDER.dll: 76780000 00009000
PSAPI.DLL: 76bf0000 0000b000
SPOOLSS.DLL: 742e0000 00015000
newdev.dll: 5f520000 0003f000
credui.dll: 76c00000 0002e000
WTSAPI32.dll: 76f50000 00008000
WINSTA.dll: 76360000 00010000
PSCRIPT5.DLL: 45900000 00087000
mscms.dll: 73b30000 00015000
x2txt01.dll: 4e940000 000bc000
x2rpsC7.dll: 3dd00000 000aa000
x2wftuC7.dll: 3eac0000 00025000
ATMLIB.dll: 73c20000 0000b000
=== Windows Relocation Information End ===

=== Windows Exception Information Begin ===
[Exception Record]
0012e368: e06d7363 00000001 00000000 7c812afb
0012e378: 00000003 19930520 0012ef94 022802a8
0012e388: 0001003f 00000000 00000000 00000000
0012e398: 00000000 00000000 00000000 ffff027f
0012e3a8: ffff4020 ffffffff 4a86de22 051c001b
[Exception Context]
0012e388: 0001003f 00000000 00000000 00000000
0012e398: 00000000 00000000 00000000 ffff027f
0012e3a8: ffff4020 ffffffff 4a86de22 051c001b
0012e3b8: 0012ec08 ffff0023 00000000 b02686e4
0012e3c8: ac470008 7b08bf98 ffffbf99 8054167c
0012e3d8: 00000000 00000000 f1c00000 e4600012
0012e3e8: b0268d64 899ef000 fca10000 0002804f
0012e3f8: 88180000 00000000 00000000 00000000
0012e408: 00000000 4004fe00 00000000 00000000
0012e418: 0000003b 00000023 00000023 04cb5090
0012e428: 0012e6e0 02204534 0012ef94 00000000
0012e438: 0012e658 0012e6a8 7c812afb 0000001b
0012e448: 00000206 0012e654 00000023 4020027f
0012e458: 051c0000 4a86de22 0000001b 0012ec08
0012e468: 00000023 00001fa0 0000ffff 00000000
0012e478: b02686e4 00000008 00000000 bf98ac47
0012e488: bf997b08 0000ffff 00000000 8054167c
0012e498: 00000000 00000000 00000000 00000000
0012e4a8: 0012f1c0 0000e460 00000000 b0268d64
0012e4b8: 899ef000 00000000 00000000 804ffca1
0012e4c8: 00000002 00008818 00000000 00000000
0012e4d8: 00000000 00000000 00000000 00000000
0012e4e8: fe000000 00004004 00000000 00000000
0012e4f8: 00000000 00000000 00000000 2b211c0c
0012e508: 2a152732 252b1c33 6d45042a 536c6961
0012e518: 72657075 6f736976 00020072 24322c20
0012e528: 2e2b241c 0005210c 350a0002 1c13152a
0012e538: 1c2a2e2b 0c2e320e 0014210e 180d0010
0012e548: 152e2b1c 102a0c2a 15331c1a 332a152b
0012e558: 52042a15 73696765 41726574 69686372
0012e568: 65536576 72657672 00020000 00650078
0012e578: 0073005c 00650068 006c006c 004f005c
0012e588: 00650070 0000006e 00000000 00e0de38
0012e598: 7c914ee7 01c2da5c 77ddd21c 00000010
0012e5a8: c0000034 00000018 00e0deac 00120010
0012e5b8: 00e0deac 00000044 00e0de58 00090000
0012e5c8: 01c2da6c 00e0df50 00000044 00000018
0012e5d8: 00e0deac 00010034 00e0de74 00e0ddb8
0012e5e8: 00e0deac 00e0ffdc 7c90e920 7c910060
0012e5f8: ffffffff 7c91005d 77dddfae 00090000
0012e608: 00000000 01c2d9e0 00e0e0e4 00000772
0012e618: 00e0e0e4 00000018 00000000 00e0deac
0012e628: 00000040 00000000 00000000 010800d0
0012e638: 01c2d9e0 01c2d9e0 00e0008c 00e0e098
0012e648: 77dde22e 00e0dee8 00000772
=== Windows Exception Information End ===

=== Windows Stack Traceback Begin ===
[Stack Frame]
0012e688: 0012e6ac 7c42394d 04cc3408 0000001f
0012e698: 7c423958 0000001f 0012f000 0012efa4
0012e6a8: 0012e6e0 78158e89 e06d7363 00000001
0012e6b8: 00000003 0012e6d4 e06d7363 00000001
[Stack Frame]
0012e6c0: e06d7363 00000001 00000000 00000000
0012e6d0: 00000003 19930520 0012ef94 022802a8
0012e6e0: 0012f030 022045ca 0012ef94 022802a8
0012e6f0: 78158ed7 0012f024 0012e988 0012e70c
[Stack Frame]
0012f010: 04cd9130 0000001f 0000001f a27df3f4
0012f020: 0012ef84 0012f068 0225097f 00000009
0012f030: 04cd8ac0 0220bc66 04cc18a0 04cd8ac0
0012f040: 04cd9130 04cd3fa0 a27df388 04cb5090
=== Windows Stack Traceback End ===

Report · Jun 27, 2011

Build: 9.0p196

You aren't at the current patch level, which is:
Build: 9.0p255

This may or may not have anything to do with the problem.

Report · Jun 27, 2011

Thank you for the suggestion. Let me try this option !

Regards

-Radhika

Report · Jun 28, 2011

Radhika,

Additionally, it should be noted that I don't believe that anyone around here can troubleshoot the problem based on the crash log. If you continue to get the crash, consider posting details about what you are doing when it happens. Certain behaviors are recognized by long-term users and somebody might be able to suggest a workaround.

I'll mention this one thing... If you can replicate the crash reliably, consider closing all the pods and trying whatever it is you are doing again. I've seen a few crashes related to pod updates during major document actions. You might be able to narrow it down to a pod bug.

Russ

Report · Jun 28, 2011

I was able to resolve the issue by renaming the Linguistics directory under C:\Documents and Settings\<$username>\Application Data\Adobe\, to Linguistics1.

Thank you all !