Framemaker is not seeing my purchased plans

New Here ,
May 03, 2022 May 03, 2022

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Hi there

 

I have purchased 2 seperate plans for 2 of my users.

When logging into the Adobe website etc it shows clearly that I am paying for these plans and the next billing date is at the end of the month.  

Unfortuantely when I open up Framemaker it asks my to purchase it again.

I click buy now and it tells me I already have a plan setup for this.

The issue now is that it just closes down and is unusable.  

I have the same issue for 2 users (using different Adobe logins of course)

 

Has anyone else experianced this? 

 

Thanks very much  

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Adobe Community Professional ,
May 03, 2022 May 03, 2022

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You should ping the FM folks directly - nobody on these user-to-user forums is going to be able to help you out with that.

See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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New Here ,
May 04, 2022 May 04, 2022

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Thank you for the info.  Much appreciated 

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