FrameMaker jumping back while scrolling

Explorer ,
Mar 11, 2021 Mar 11, 2021

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Hey folks,

 

lately, FrameMaker has started to act weird (yes, even weirder than usual), on my colleague's and my laptop. This is what happens: when I scroll through a document, either with mouse wheel or PgUp/PgDn, FrameMaker will randomly jump back to the previous page. Sometimes that's just mildly irritating, sometimes outright annoying, when I'm doing some more delicate text editing.

AFAIK there hasn't been an update which could've caused the issue. Could it be down to some checkbox we ticked accidentaly, or some other setting that has crept into our template?

 

Thanks in advance for your support,

Alex

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Hi Alex,

 

Which FrameMaker version do you have? Do you have the latest update?

Does FrameMaker jump back to the insertion mark? Or to another place?

 

Best regards

 

Winfried

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Explorer ,
Mar 11, 2021 Mar 11, 2021

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Hi Winfried,

 

latest update (v16.01.), and it only started recently. It does kinda jump back to certain paragraphs/headings, but I couldn't make out a real pattern. Sometimes it does, sometimes it doesn't. It also does that when I go through the document using the PgUp/PgDn keys, moving the cursor through the document. Sometims, FrameMaker will just jump back to a heading or paragraph on the previous page or even the page before that. There are no messed up formattings, cross references, or anything else at these points. That's why we're pretty stumped here atm.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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One pattern to check: when it jumps back, does it jump back to a page containing a graphic? Does the graphics have callouts added to it?

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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I've watched this happen to my students in classes for years. It seems to me that Fm is hopping back to the page with the insertion point. 

 

~Barb

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Explorer ,
Mar 11, 2021 Mar 11, 2021

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@Barb Binder thanks. Good to know we're not alone. 😉

@frameexpert1 I'll keep an eye out to see if it's related to graphics. One thing I can say for sure though is that it does not necessarily jump back to graphics in particular.

 

I'll try to narrow the issue down with your feedback, thanks!

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Explorer ,
Mar 12, 2021 Mar 12, 2021

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I found the solution, or rather, the cause: it's the new navigation window. As soon as I open it, and even if I close it again afterwards, FrameMaker will start acting up. The solution is to restart FrameMaker, and not use this feature at all. A shame, really, but it's quite rudimentary still, so not that big of a loss. Thanks again for your support! 🙏

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hi Alex,

 

Thank you for reporting this issue. Basically, it is trying to focus on the corresponding paragraph heading, that's why it is jumping back.

Can you please log a tracker ticket for this. 

 

Thanks

Nimisha Aggarwal

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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I sent an email to two of the developers on the FrameMaker team. Then I come back and see someone asked you to add an item to the Tracker. You can find that here: https://tracker.adobe.com/#/home

 

Post with the item number once you do, please, so I can vote for this. I have experienced the same issue and did not realize it was tied to the Navigation pane.

 

I have a bug of my own for the Navigation pane: it won't stay as part of the Workspace even if you save it to a custom one. A workspace reset removes it. (You won't find that bug on the Tracker page, it's part of the beta program.)

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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Ah yes, I've noticed that bug, too. Anyway, I've logged the issue under this ID: FRMAKER-9832

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