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FrameMaker10が起動できない(ライセンス認証の上限に達しています)

New Here ,
Aug 03, 2022 Aug 03, 2022

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FrameMaker10を起動したところ、「Adobe FrameMaker10はライセンス認証の上限に達しています。」というメッセージが表示され、起動できませんでした。

どうすればFrameMaker10を起動することができますでしょうか?

 

サポートに問い合わせたところ、

「FrameMaker10のサポートが終了したため、ライセンス認証できません。どうすれば良いかはコミュニティで質問してみてください。」

と言われたため、こちらで質問させていただく次第です。

また、サポートで確認したところ、製品とライセンスについては問題がなく、使用可能な状態となっているとのことでした。

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Community Expert ,
Aug 05, 2022 Aug 05, 2022

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Not a reply, just a translation by Deepl.

«When FrameMaker 10 was launched, the message "Adobe FrameMaker 10 has reached its licence authorisation limit." and could not start.
How can I start FrameMaker 10?

We contacted support.
'FrameMaker 10 is no longer supported and cannot be activated. Please ask the community what to do."
So I am asking my question here.
We also checked with support and they said that there was no problem with the product and the licence and that it was ready to use.»

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Community Expert ,
Aug 05, 2022 Aug 05, 2022

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Was the copy of FM10 recently installed on a new machine? Did you contact the FM people or just Adobe Support?  I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

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