FremeMaker 2019 Perpetual License - why have we been cut off?

Community Beginner ,
Oct 31, 2019 Oct 31, 2019

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We purchased a FrameMaker 2019 perpetual license in September 2018 (upgrade from FM 2017). Why have I been reverted to a 30 day trial license again today?

 

Bridget Wilkinson

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Community Beginner , Nov 06, 2019 Nov 06, 2019
The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.Bridget Wilkinson

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Adobe Community Professional ,
Oct 31, 2019 Oct 31, 2019

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I don't think you should have had anything change with a perpetual license - give the FM folks a buzz at tcssup@adobe.com.

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Adobe Community Professional ,
Oct 31, 2019 Oct 31, 2019

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Community Beginner ,
Oct 31, 2019 Oct 31, 2019

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It was those reports that worried me when FM2019 stopped letting me in out of the blue.

Thanks...

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Community Beginner ,
Nov 01, 2019 Nov 01, 2019

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I would have thought that it was breach of contract to sell a perpetual license and then deny access to the product without warning.

I have sent an email. No reply.

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Adobe Employee ,
Nov 01, 2019 Nov 01, 2019

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Can you please drop me an email at amisingh@adobe.com so we can look into this. We would be needing the serial number you are using to check on this (please share with the email your serial number so we can check).

 

thanks

Amitoj Singh

 

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Enthusiast ,
Nov 01, 2019 Nov 01, 2019

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Hi Amitoj

Sure - I have sent you an email now.

Best regards

Bjørn

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Community Beginner ,
Nov 01, 2019 Nov 01, 2019

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I have sent an email.

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Enthusiast ,
Nov 01, 2019 Nov 01, 2019

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I have an issue looking somewhat like yours. For some reason FrameMaker has begun showing a popup warning me, that my license is about to expire 30th of November. Even though it is a perpetual license. I have contacted support with this issue but it is still an open issue.

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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The issue was that my computer had changed from a fixed IP address to a dynamic IP address. This broke the activation.

Bridget Wilkinson

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Adobe Community Professional ,
Nov 06, 2019 Nov 06, 2019

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Once that was determined, what was the fix?

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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Apologies, I only just saw this - the emails were treated as junk by my ISP.

Simply enter my full credentials again - after having been reassured that this would not delete an activation.

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