frustrated - fm 2019 crashes and looses info

Report · May 09, 2021

can someone tell me if there something i have to do in order to avoid,,,
this keeps on happening but i cannot figure why...
pffffffffff....

Report · May 09, 2021

also i am loosing any change that has happened from previous update and save all files state

Report · May 09, 2021

Add-on to Barb & Bob.
Adobe support is also available if you want any help at "https://helpx.adobe.com/in/contact/enterprise-support.other.html#framemaker"

Do make sure you are updated to the latest version, usually support first asks you to update FrameMaker.

Thanks
Pulkit

Report · May 12, 2021

i did try,,,no luck

Report · May 09, 2021

Hi @dorothea.per:

Did this just start? Here are my initial thoughts:

Make sure you have all of the patches installed (Help > Updates). The current version of 2019 is 15.0.8.979.
Rebuild preferences. (See https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/ for details).
Enable Auto-Save in Preferences until you get this worked out.

~Barb

Edit: You might also try downloading the free 30-day trial of FrameMaker 2020 to see if the issue persists. Be sure to work on copies of the files when testing.

Report · May 09, 2021

What version of FM, on what operating system?
Is this happening randomly, or at regular intervals? (might we suspect auto-save here)
What error is reported upon crash?
Is there anything in the FM log file?
C:\Users\{username}\AppData\Roaming\Adobe\FrameMaker\{FMversion#}\consfile.txt

I haven't seen random FM crashes since FM7.1 on Unix.

Crash tip: do not immediately try to re-open the .fm file, as this destroys the .backup. Preserve everything first.

Report · May 10, 2021

frame maker 2019 on windows 10,
it happens all the time with each book, i am working on 2017 to avoid that but this is not the solution,
it reports an error of detected a serious problem and must quit,
there is not a folder with frame maker 2019 at roaming path for frame ,
attached is the folders i can see
last one has nothing in it

Report · May 10, 2021

there is not a folder with frame maker 2019 at roaming path for frame

As an FYI, FrameMaker 2019 is version 15—so it's the 15 folder within your screen shot (see my first response above).

~Barb

Report · May 12, 2021

ok i found it but i don't know what i can do within it to correct the issue

Report · May 12, 2021

Hi @dorothea.per:

Would you mind revisiting my first post, above? :up_arrow:

We understand that you are on 2019, but there are multiple versions of 2019. Which one, exactly, are you using? (Help > About FrameMaker). This may simply be an issue of applying the latest patches, but we can't know that until you answer that question.

ok i found it but i don't know what i can do within it to correct the issue

Also in the first post, how to reset preferences now that you have found the 15 folder.
https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/

~Barb

Report · May 10, 2021

As others have already asked, please share the exact version you are using (Help > About Framemaker).

I have seen the special effect shown on your screen photo in some early builds of FM (2019 release).

Make sure you update to the latest build (Help > Updates).

Report · May 10, 2021

does anyone know what FrameLog_20.08.13_09.42.17.txt files are,

i have found a bunch of that and on the dates that i was having the issue

Report · May 10, 2021

Generally any time that FM has a crash, an error log file is created - they only mean something to Adobe technical support, which is why they usually ask you to e-mail them in when they occur.

You still haven't confirmed what exact point version you're running - check in Help > About to find that info.