Gray box for logo generating pdf from fm book

[kfcmobile]

Greetings,

I have a large FrameMaker book that I've generated pdfs from a million times. We cleaned up our logo, so I dropped it in and tried to generate the usual pdf. a gray box resulted for the logo only. all other artwork displayed fine. i tried scaling down the logo, changing formats, changing import methods, etc. all failed. however, generating a pdf from the book if I remove a few chapters gives me my logo. Am I running out of resources? I'm using tech comm suite 1.3 on vista. There are no clues in the acrobat log. show large images is turned on in the adobe reader.

I used the obvious workaround: generated two pdfs, one with just the logo page and one with the rest of the book, then combined them. But this process is not practical long term. Any clues?

[Art Campbell]

A couple questions:

What format is the new logo file?

Given that it works with some component files, but not in the book... I'd guess that it may be a resource issue. How much RAM and free space do you have?

And when you "dropped it in," does that mean imported into one file by reference, or copied in, or imported into a template that you used to update all files in the book..... or something else? And if it did update multiple files, did you double-check them to make sure the path to the graphic is correct?

[kfcmobile]

i tried png and jpeg. also tried scaling down the size of the image. tried importing by reference and import by copy. tried both methods on the master page and on the body page. i did check the path to the graphic. the laptop has 2GB RAM and 10 GB free space. the logo only appears in the title page, so we're talking one graphic, one page. seems strange that a lack of resources would not be recorded in a log somewhere. (and of all the files to fail on!)

thanks for the input!

[Art_Campbell1]

Have you checked the update pages for Frame and Acrobat to make sure that you're fully patched?

[kfcmobile]

yes and yes. just tweaked virtual memory settings, as well. no dice.

[Art_Campbell1]

Have you tried saving the problem file as MIF, opening that (and maybe PDFing just that file) and saving as FM?

If that doesn't work.... Maybe try creating a new dummy file with just the logo in it, to see .

[kfcmobile]

yes and yes. reconstructed the book file and the file containing the logo. i was able to generate the pdf at each step of reconstructing the book file until i added the last file. tried adding the files in different orders, as well. i think that means i'm hitting a resource wall somewhere.

[kfcmobile]

workaround: print the book to the pdf converter instead of using Save As PDF. why this should work, i do not know.

[Art_Campbell1]

Sorry, I should have asked how you were creating the PDF.

Although some people have great success with SaveAs to PDF, I'm not one of them; I think it's too buggy.

And based on what you just said in the last message, I'd bet that if your default system printer is the logical PDF printer and you simply print to it, that it'll work too.

Why? SaveAs uses special embedded job options that take more resouces than the other methods....

Art

[kfcmobile]

the winnder is: print directly to the PDF printer definition rather than using Save As PDF. Thanks!