How do I do a complete uninstallation of FM9?

[Seanb_us]

Hi,

I need to completely uninstall FM9 as part of troubleshooting. I tried uninstalling it using the Adobe uninstaller, but though that process took 3 hours, it was clear that the installation was only partial.

I have FM9 as part of TCS 2 and would like to thoroughly uninstall FrameMaker to try a brand new installation.

I cannot run scripts that would affect Adobe products outside the TCS 2 range, as I have Illustrator and Dreamweaver, et al., installed and do not want to mess with those installations.

Is there a "completely uninstall TCS 2" or "completely uninstall FM9" script I can run?

Thanks,

Sean

[Art_Campbell1]

I use and would recommend the RevoUninstaller from revouninstaller.com

But given what you've posted in other emails, I'd make sure the system hadn't changed before I did a restore, uninstall or reinstall.... I realize you've already gone down that path, but...

[Arnis Gubins]

Unfortunately no scripts for TCS2 or FM uninstalls. Revo Uninstaller might find the left-over bits in the Registry and in the folders, but I had mixed success with it (on an Acrobat issue). Otherwise a great product.

Did you de-activate and ask for the serial number to be deleted before starting to uninstall? The Adobe Licensing Manager is also a very finicky beast and may compound issues when re-installing.

[Seanb_us]

Hi,

No, I did not deactivate and ask for a serial number deletion--it would never have occurred to me. The licensing manager is preventing me from testing FrameMaker in Safe mode and the licensing manager crashes once a month or so. It's a nasty bugger, but not as nasty as actually being unable to use FrameMaker. Honestly, if I cannot get FrameMaker 9 working ... I guess there are no easy answers. Moving to another application will be painful, but I guess  less painful than having an application that actually won't work at all... Strange. This is a brick wall.

Sean

[Art_Campbell1]

Since this seems to be an installation issue, have you talked to tech support?

Installation issues are covered.

[Seanb_us]

Thanks,

The question is an uninstallation issue for a seat of FrameMaker I've been using for a while now. I have not contacted support, because I tend not to want to throw good money that way ....

Good idea though. If reformatting my hard drive doesn't fix it, I'll consider support before anything more drastic.

Sean

[Art Campbell]

FWIW, all installation issues are freebies from tech support.

You may have to sell them the idea that it is an installation issue, but other than that, you should be good.

[Seanb_us]

Thanks all!

My solution was to rip out the hard drive, buy and install a new hard drive, install the OS all the applications and all the patches.

It worked like a charm. FrameMaker 9 is again functional.

I wish I know why it broke though, so I could provider some helpful hints about prevention or about a quicker way to remove and reinstall FrameMaker 9.

Cheers,

Sean