Copy link to clipboard
Copied
I have 30 days to resolve this issue on my laptop, before I guess the software will stop working. I'm using FrameMaker 10 on my laptop, which had an upgraded hard drive. The previous hard drive has been destroyed. When I launched FrameMaker 10 today it indicated the version I have is still active on the previous hard drive. How do I DE-ACTIVATE that previous version if I no longer have the hard drive?
Copy link to clipboard
Copied
Contact Adobe Support - explain your situation - they run into this all the time.
Copy link to clipboard
Copied
Hi,
You may have to contact Adobe Support using one of the below options and seek assistance for getting the product activated.
Phone - 800-833 6687 (IVR Options - 2 > 4 > 2)
Chat - Click here to contact Customer Care
For now, I was able to locate your account and have made the required changes. Please try it now and in case you face any issues, please contact support.
Regards,
Sharad
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more