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How do I resolve the Activation Limit Has Been Reached on FrameMaker 10 message

New Here ,
Dec 20, 2014 Dec 20, 2014

I have 30 days to resolve this issue on my laptop, before I guess the software will stop working.  I'm using FrameMaker 10 on my laptop, which had an upgraded hard drive.  The previous hard drive has been destroyed.  When I launched FrameMaker 10 today it indicated the version I have is still active on the previous hard drive.  How do I DE-ACTIVATE that previous version if I no longer have the hard drive?

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Community Expert ,
Dec 20, 2014 Dec 20, 2014

Contact Adobe Support - explain your situation - they run into this all the time.

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Adobe Employee ,
Jan 08, 2015 Jan 08, 2015
LATEST

Hi,

You may have to contact Adobe Support using one of the below options and seek assistance for getting the product activated.

     Phone - 800-833 6687 (IVR Options - 2 > 4 > 2)

     Chat -   Click here to contact Customer Care

For now, I was able to locate your account and have made the required changes. Please try it now and in case you face any issues, please contact support.

Regards,

Sharad

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