Install Framemaker using Microsoft Windows Group Policy and the Active Directory Service

[_Robert_Mortensen_]

I am interested in using Microsoft Windows Group Policy and Active Directory Services to install Frame maker on assigned work stations. I found a white paper (http://www.adobe.com/devnet/acrobat/pdfs/gpo_ad_8.pdf)that describes how to do this with Adobe Acrobat 8, but it does not work with Framemaker 8. I also found a tech note (http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403296&sliceId=1) that describes how to silently install Framemaker 8 but cannot seem to get that to work either.
Any help would be greatly appreciated.
Rob

[Art Campbell]

Adobe Tech Support, such as it is, provides free installation support.
Did you contact them yet?

Art

[_Robert_Mortensen_]

Art,
Yes I have contacted them. Their response was, "We don't support this type of question without a support contract." While I don't mind purchasing a support contract, they could not even tell me if the support contract would cover my needs.

[peter minneapolis]

Hi, Robert:

I suggest you contact tech support again and ask for a supervisor or manager. If a technician refuses to support an installation problem - especially a method that's described in an Adobe tech note - it's probably due to a poorly-trained or poorly-informed technician.

If the first supervisor or manager can't or won't help, insist on escalating to the highest-level manager.

HTH
________________
Regards,

Peter Gold
KnowHow ProServices

[Guest]

Another possible source of user-support (with a slightly more diverse audience than our forum here) would be to post your question on the Framers list, at http://www.frameusers.com