Internal Error 11004

Report · Apr 26, 2013

I'm converting some projects from Framemaker 9 to Framemaker 11 using Dita 1.1 and the composite template. Initially, I had set up to use Dita 1.2 using the ditabase tempate but am changing them based on advice from the forum Other than an error regarding an attribute that seemed to have been set for the dita tag in FM9 and not liked in FM11 DITA 1.1, all the files in all 3 projects converted fine to DITA 1.1 and the composite template -- except for 2 files.

For some reason when I try to open these two files in FM11 using DITA 1.1, FM crashes with the following error message:

Internal Error 11004, 23785796, 23786090, 26529493. FrameMaker has detected a serious problem and must quit. It generates a log file that means nothing to me.

I can still open these two files in an XML editor, in FrameMaker 9 and in FrameMaker 11 using DITA 1.2. and I don't see anything wrong with them. But since all the rest of the files in the projects are using DITA 1.1, I need these files to open in DITA 1.1 too.

Any ideas?

Thanks for the help,

Sharon

Report · Apr 28, 2013

Hi Sharon...

It might be easiest to just copy and paste the content into a new document created in FM11 .. if it's just two topics, that can't be worth spending much time on. If you want to track down the problem, start by deleting the xrefs, then see if it opens .. then delete any conrefs, and try again .. then delete half of the content, if it still doesn't open, put the deleted content back and try deleting the other half.

There are various reasons why some structure might cause FM to crash, but without seeing the files, it's hard to say what that might be.

Good luck!

...scott