Marks and bleeds differ between FM 2020 and 2019

[dpw-ntc]

Hi,

I'm having a problem with outputting a pdf with the correct registration marks and bleeds. In FM 2019, I can create a PDF with the correct marks and bleeds (refer to attached picture on the left), where as in FM 2020, the registration marks appear in a different spot (attached picture on the right). I'm using トンボ  (tonbo, Japanese).

In terms of the output method to create PDF's, I'm using the File -> Print -> Adobe PDF method. However, going through the "Publish" window and applying the correct settings to create a PDF produces the same result. Is there any way I can fix this?

To try to fix the issue, I have used the identical settings in both versions of FrameMaker and Adobe Acrobat, however this does not solve the problem. Any help would be much appreciated.

[Jeff_Coatsworth]

What point version of FM2020 are you running? IIRC there were some PDF producing fixes in one of the patches.

[dpw-ntc]

Hi Jeff,

Thanks for the reply. I'm running version 16.0.4.1062 of FM2020. I tried updating via Help -> Update in FrameMaker, however I am apparently running the latest version. 

[Jeff_Coatsworth]

Worth a shot - I suggest you ping the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.