Copy link to clipboard
Copied
Hi,
Any reason the startup screen suddenly looks like this in FM 2019?
Kind regards,
Mats
At our site we have this issue again – probably about the fourth time we've had it over the last two years.
Don't hold your breath about Adobe fixing this 'redirection issue' with any great urgency, the problem at our site started (again) around February 17th!
Note: As well as Shift+Scroll Wheel (mentioned by Matt S), you can also right click the Resources pane and select Back to 'readjust' the magnification of your Welcome screen.
Copy link to clipboard
Copied
Hi Mats,
I just noticed this myself. I thought that this is only on my laptop. Usually I have a desktop with two monitors. I do not remember, when this started.
Best regards
Winfried
Copy link to clipboard
Copied
yep - all my machines look the same. Unfortunately.
Copy link to clipboard
Copied
It was correct yesterday, incorrect today. Is that screen's resources partly fetched over the internet?
Kind regards,
Mats
Copy link to clipboard
Copied
I have seen this effect a few times when something like a firewall is blocking the internet access or when you are "somehow" offline ("somehow" like in "Connected to Wifi but not to the internet"). At least for me, it happens *only* when I'm connected to a wifi hotspot (like in a train, plane, or hotel), but only get to the portal login page of the hotspot but are not connected yet to the internet.
If I remember right, there is already a ticket for this "bug" and afaik it will be fixed in the next release.
Copy link to clipboard
Copied
No, that can't be the case: my connection is via Ethernet to the router and I'm here in the browser Firefox with the very same connection:
IMHO something is damaged in the IE rendering machine which FM uses here.
welcome.html is presented correctly in the browser, also in IE which still can be found on Win 10 - although not recommended any more by MS.
There was no change in the OSbuild: it is still 10.0.18363.778 as it was yesterday, but at least 2 Security updates (Security Intelligence Update for Windows Defender Antivirus - KB2267602 (Version 1.315.430.0 yesterday 17.16, 1.315.471.0 today 09.08 and 1.315.501.0 today 21.03). IMHO only the last one yesterday is relevant here, although I did not notice this strange behaviour of the Welcome screen yesterday between 17.00 and 19.00 when I closed the system
Edit
Have now switched connection from Ethernet to WLAN - same behaviour of FM-15
Copy link to clipboard
Copied
Guess FM uses some fallback resources if there's no connection, because offline it looks fine. When I connect and restart FM the odd startup screen appears again.
Kind regards,
Mats
Copy link to clipboard
Copied
The only explanation for me is that this is related to the last Windows or dotNet update (once again)
Because the welcome screen is also destroyed in FrameMaker 2017
Copy link to clipboard
Copied
Hi Mats,
yesterday (2020-05-11) the welcome screen was OK. Today after updating to FM 2019 15.0.5.838 the behaviour was quite strange. The correct welcome screen is visible for < 1 s, then a windows similar to yours is shown.
Wifi is OK, internet access is not blocked.
Best regards,
Sven
Copy link to clipboard
Copied
Hi,
Since today (everthing was OK previously), we have exactly the same problem with all six copies of FrameMaker 2019 in use at our company.
A workaround is to right-click in white space in the "odd startup screen", and then select Back from the drop-down menu – this will take you back to the correct welcome screen.
Regards,
Bill.
Copy link to clipboard
Copied
It's not just me, then?
Good. I think. But this is terrible.
Copy link to clipboard
Copied
Added note: all my pinned files and recent files are wiped from the Welcome screen, and when I open a book or a file, the "new" version reappears.
This sucks.
Edited to add: I've just sent an email to tcssup about this, including a link to this discussion.
Copy link to clipboard
Copied
My pins are wiped but when I go FILE → OPEN RECENT I can find my recent files though no pins.
Additionally if you go to the FrameMaker Icon on your task bar or in the start menu and right click it, you can pin documents there and that still works.
Copy link to clipboard
Copied
Yep
Mine is the same, I just click in the window and use shift mouse wheel to resize it.
All my recent files etc. have gone.The Welcome screen HTML, CSS files, etc. do not exist now.
So that is my thought on why we are getting this issue.I am going to look on my work PC to see if they exist as that will not have been updated yet.
Update:-
Files are now there and still the same.
Copy link to clipboard
Copied
Where do I click to get a Back button? My right-clicks have effect. FM2017 here.
Copy link to clipboard
Copied
It might be different in FM2017, but in FM2019 you can right-click on any area of the "odd startup screen" that is not showing a graphic. In FM2019 a context menu then appears and Back is the top option on that menu (it is not a Back button).
Copy link to clipboard
Copied
If the welcome.html file is opened in Chrome, it displays correctly. If it is opened in either Internet Explorer or Edge, it does not.
IE:
Edge:
I'm having suspicions of either the styles.css or the script.js files being at fault, or rather in the MS interpretation of them all of a sudden, because MS.
Copy link to clipboard
Copied
My welcome page was weird yesterday. Today it's normal again. (Desktop pc, ethernet.)
Copy link to clipboard
Copied
There was an update yesterday for
.NET Framework 3.5 und 4.8 Windows 10 Version 1909 for x64 (KB4552931)
and
Windows 10 Version 1909 for x64-basierte Systeme (KB4556799)
Some of the strange displays may have disappeared.
So please check for updates
Copy link to clipboard
Copied
I did not get any updates. Nevertheless the welcome screen is displayed correctly now. If also other problems would be solved so easily.
Copy link to clipboard
Copied
So t he question remains: what is the cause of such a behaviour?
BTW it is not a scaling effect: if welcome.html is opened in Firefox and scale is set to max (300%) then only the left part is scaled, not the right one with the 'resources'.
Copy link to clipboard
Copied
This update required a restart.
So maybe in some cases it was a silent update and after restarting your pc everything is OK now
Copy link to clipboard
Copied
After the windows 10 update everything is displaying correctly for me.
Thanks for the tip to look for an update.
Copy link to clipboard
Copied
Welcome screen back to normal today for me too. No Windows updates were installed on my machine since the problem emerged, so I suspect Adobe have fixed something at their end.
Copy link to clipboard
Copied
<quote>so I suspect Adobe have fixed something at their end.</quote>
If so, you should have seen an update. Did you?