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Offline activation - Framemaker 12

Explorer ,
Jul 07, 2023 Jul 07, 2023

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I bought a perpetual license for Framemaker 12 back in 2014. I need to use it on a new computer. I signed out/deactivated it on my old computer but can't get the serial number to take. I contacted Adobe support, who confirmed that I do have a valid license and gave me instructions for offline acctivation. My problem is that step 2 says "click Having Trouble Connecting To The Internet" but I have seen no such link or similar.

 

So I'm stuck at a screen that says my serial number is already in use by the maximum allowed computers, which can't be true because I already logged out of Framemaker on my old machine.

 

Any ideas how to fix this?

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correct answers 1 Correct answer

Community Expert , Jul 08, 2023 Jul 08, 2023

Hi,

This is something which the Adobe support has to fix.

Can you not contact them again and describe your issue?

Best regards, Winfried

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Community Expert ,
Jul 08, 2023 Jul 08, 2023

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Hi,

This is something which the Adobe support has to fix.

Can you not contact them again and describe your issue?

Best regards, Winfried

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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