problem with update

[pierret18811376]

Hello,

In Frame Maker I have made Help/Update, and I had this error message : "error 81 : Fail of the update : Another installer is in progress and must be closed before updating this product. Close the program or wait for other installations to complete" 

[Jeff_Coatsworth]

If you're not running an other updates, reboot your machine and try again.

[Barb Binder]

Try restarting your computer, Pierre and then try again. Be sure to close FrameMaker after initiating the upgrade. 

~Barb

[pierret18811376]

I have no other install running in the background.

I have restarted my computer and make again Help/Update inside FrameMaker, but always this error message.

[Barb Binder]

In that case, I think I'd reach out to Adobe TCS support at tcssup@adobe.com.

~Barb

[pierret18811376]

I have just contacted them.

[Winfried Reng · Accepted solution]

You can also download the setup file and then try to install it, after you had restarted your computer and without starting FrameMaker.

Here is a link. I do not know which version you have.

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

[pierret18811376]

I have first restarted my computer and uninstall Frame Maker + Preferences, then install it again and the update problem has disappeared (no error window) !