• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

"Failed to download asset" error message using Guides 4.01 and FrameMaker 16.04

New Here ,
Apr 10, 2023 Apr 10, 2023

Copy link to clipboard

Copied

I'm suddenly receiving an error message when trying to open a topic or ditamap via FrameMaker 16.04 connecting to AEM 4.01 via the connection manager. Connection to AEM is successful, but opening of topic/ditamap is not. I can connect to another AEM server instance and topics/ditamaps open without fail. I'm not sure if this is a FM issue or an AEM issue; posting here in hopes someone else has seen it. I've tried rebooting, restarting FM, resetting the AEM connection in FM via the conneciton manager. All fail.

Views

211

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 10, 2023 Apr 10, 2023

Copy link to clipboard

Copied

I think that's a "contact FM support, do not pass Go" type of situation. 😁 See https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 10, 2023 Apr 10, 2023

Copy link to clipboard

Copied

Thank you, Jeff!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 05, 2023 Jun 05, 2023

Copy link to clipboard

Copied

LATEST

@Shelley5E5A  Is it resolved for you ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines