"#" character showing up when saving as PDF in FM 8?

Report · Mar 30, 2008

Hello,

We've used FM for years, for operator and service manuals - we just upgraded to FM8, and have a new problem. When we save as a PDF, we get the # character at random points in the PDF - there is no rhyme or reason for their appearance or their location.

We've applied both FM patches, we've tried different fonts and different PDF profiles,and nothing works. It sounds similar to the problem that was being had with the question marks showing up randomly, but unfortunately the latest patch didn't work. Any ideas?

If you'd like to see the original FM file and the PDF file that has the "added" characters, please email me at kyle@skylarmedia.ca and I will send to you.

Thanks in advance for any thoughts...

Report · Mar 31, 2008

Further to my original post, further info as follows:

Platform: Windows XP, SP2 both PCs that this happens on are fully functional for Graphics we run CS3 Master Suite, Corel, Quark, etc.

Weve applied the patches, through the Adobe Updater (the download link doesnt work) version is 8.0p273

We used the File - Save As PDF option saving as either a High Quality or X1a PDF (but weve tried all types, to rectify the problem it persists with all options).

Thanks again for any help!

Report · Mar 31, 2008

Kyle,

Have you tried printing (NOT saving) the file, using the Adobe PDF as the printer? I have heard that saving to PDF does not always work.

Van

Report · Mar 31, 2008

Hi Van,

Yes, you're right - printing to a PDF does work. The problem is, that for some documents we need to "Save as" to maintain the links and structure - printing to PDF doesn't do this for us.

So, for printing purposes, we can "print to PDF" - but for a functional PDF, we need to "save as".

Thank you,

Report · Mar 31, 2008

Kyle,

You need to have the "Generate Acrobat Data" checked in the print
dialogue when printing to the AdobePDF for the links and other
features to work.

The functionality and PDF creation at this point is identical to Save
As PDF. All Save As PDF does is run the processes in the background
and makes decisions for you. When you do the printing yourself, you
have total control.

Report · Mar 31, 2008

I didn't realize that... thanks Arnis!

This doesn't fix the fact that there is an issue with FM, but it does solve our problem. Much appreciated!