Randomly Missing Text in PDF Created from FrameMaker

Report · Jan 26, 2012

This problem relates to a structured FM document, but I suspect it might be a general issue and have posted it here in the general forum for that reason.

I am generating PDFs that are missing text somewhat randomly throughout. I tried searching the forum for solutions, but none of the suggested fixes worked and none of the posts specifically addressed the issue I am experiencing.

I am working in structured FM. The templates we use were originally created for FM8. We use both FM8 and FM10 in our work group. We are able to duplicate the same problem in both versions and on multiple computers.

I thought I had narrowed the problem down to certain paragraph formatting, since it only ocurs in three or four paragraph formats (a bullet list, table text, etc.) Garden variety formatting. But in most places in the document, these formats appear perfectly. The strangest occurence is a single intance where the page number is missing from the footer.

I thought it might be a font issue, as I've had similar issues in the past. I had a missing font warning in the console, but I am pretty sure that this has nothing to do with it, since they are fonts we are not using and all the other text from the same formats appears.

I tried turning off "Remember Missing Font Names" in preferences. No help.

I checked that the fonts are in the local directory and appear as embedded subsets in the PDF.

I also tried checking and unchecking the "Rely on system fonts only; do not use document fonts" option in the PDF output settings. Also no help.

The randomness of the missing fonts bewilders me and I've exhausted my own troubleshooting abilities. I would be happy to share a source file if anyone thinks they could help me that way.

Thanks in advance,

Douglas

Report · Jan 26, 2012

What Frame versions and patch levels?

What Operating System?

What you described has been frequently reported here, and is usually traced to an FM patch, Windows patch, PDF print menu reset, or some combination of all three.

Report · Jan 26, 2012

As I had mentioned, FM8 and FM10. The problem is the same on both. Is there a patch for FM10?

Windows XP.

Could you direct me to PDF print menu rest. This is different than the PDF setting tweaks I tried?

Report · Jan 26, 2012

There is a known bug in Windows XP that causes random dropped text in

PDF. The hotfix is here, though the link does not seem to be working at

the moment:

http://support.microsoft.com/?id=952909

However, the above link directs you to a download link that is here:

http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en-us <http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en-us

Report · Jan 26, 2012

Apply this Hotfix before you do any other troubleshooting...

From your description, the bugs this fix are the problem.

Art Campbell

art.campbell@gmail.com

"... In my opinion, there's nothing in this world beats a '52 Vincent and

a redheaded girl." -- Richard Thompson

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