RHFrameMakerServer9.dll error

[MrsVJW]

I just got a new Windows 7 machine.  IT guy did the installs of all the Adobe programs for TC Suite 2.5

When I start Frame, I get the following error:

Cannot initialize API client C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll.

Check for errors in the APIClients section of C:\Program Files\Adobe\Adobe Technical Communication Suite 2.5\Adobe FrameMaker 9\maker.ini,verify that the client program exists, and make sure you have enough swap space to run the client.

I have gone in and modified the maker.ini file to include the "RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2.5\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll, all" line in the APIClients section, saved the file, gone in and checked to see that the line is still there, but I am still getting an error.  I've checked tha the "RHFrameMakerServer9.dll" file is at that location - it's there, that is the exact path.

I did notice that the first line in the error message seems to indicate TC Suite 2, not 2.5.  We do have 2.5, and it is installed at the TC Suite 2.5 path.  I've restarted my PC after making sure the maker.ini file was changed, and that also doesn't seem to make a difference, I still get the same error.

Any ideas??

[Art_Campbell1]

You don't mention that you ran Adobe update and/or have applied all the patches to all the programs....

[Jack DeLand]

This has happened to me. You need to delete some temp files. An Adobe person should be able to tell you the location of these files, but it is not in the usual locations. I'm sorry that I can't get into the site where I got that info, but will post to you if I can.

Jack

[MrsVJW]

All patches are applied (I'm up to 9.0p255) as far as I can tell (it has been a day of much restarting).  Oddly, I only saw this error after starting with the most recent patches.

I did notice some backups of the maker.ini fule in the folders for the patches... don't know if those would be the culprit.

[Jack DeLand]

No, seriously, this has happened to me and I got feedback from Adobe on how to fix it. Unfortunately, my source is no longer available (an Adobe site that is now closed).  Ask Adobe.

[MrsVJW]

Finally figured it out.

In addition to the good old maker.ini we know and love in the programs directory (C:\Program Files\Adobe\Adobe Technical Communication Suite 2.5\Adobe FrameMaker 9) there was one in C:\Users\<username>\AppData\Roaming\Adobe\FrameMaker\9 that had the conflicting information - it still had the Suite 2 path.