Structured FM 8.0 and Acrobat Distiller

[cvgs]

We have large documents (90+ pages) that have been created in FM 8.0 as part of the TechComm Suite. We are trying to create PDFs, but are encountering numerous problems. Our environment is Windows XP.

One document is particular is a long document with no chapters and lends itself to being generated using DITA > Build FM Document from Ditamap. The FM document validates fine. Then we import formats from our templates, relink xrefs, and reapply tags if they are overrides. When we use DITA > Update References we get the following error:

"Unable to locate referenced file and then a path to an xml file."

This occurs even though we have relinked everything.

Then we print to file using Adobe PDF and Press Quality or High Quality as the joboptions. We are using Acrobat Distiller 8.0 for this.

The errors we get are as follows:

"Times Font not available and replaced by Times Roman. "(We do not have Times in our documents.)

"Internal error 8004,6345644,8487696,0. and something about the memory could not be read. "

We have searched everywhere for answers to printing problems and cannot find any information, which is frustrating on its own.

Hope you can helped us; we have deadlines looming.

[Arnis Gubins]

Which point version of FM8 are you using? The latest is 8.0p277.

[cvgs]

Yes, that's the version we're using.

[Arnis Gubins]

To get rid of the Times font, set your Preferences to turn off the "Remember Missing Font Names" option. The open and save all your FM documents that you're having this warning in, resave the files and change the Preference back.

The error message about the not being able to read the memory, may be a resource issue or an interaction with another running application. A reboot might clear this condition.

The missing reference suggests that FM can't find something like a graphic file.

[cvgs]

Thanks, Arnis.  We have now instituted the following procedures and are able to generate books:

• Rebuild our ditamaps so that there are chapters instead of one long streaming document
• Delete any non .ditamap files (such as .fm, pdf, .ps, etc.) files from our source folder
• Shut down any programs not actively in use at the time that we are generating to eliminate the memory error.
• Build our book file gradually by adding one ditamap at a time and then generating the book and then generating the PDF. It's torturous, but at least we have a product

Thank you so much for your suggestions and guidance.