System Requirements for FrameMaker typo

[Software Tailor]

In the FrameMaker User Guide, System requirements topic, there is a note that says:

Maximum supported screen resolution: 4K (3480 × 2160).

The 3480 is a typo, because 4K is twice 1920 × 1080, which is 3840 × 2160).

This is FrameMaker (2022 release), Version 17.0.0.226. It shows September 29, 2022.

[Bob_Niland · Accepted solution]

I'd agree that's a typo.

I've been running FM2019, 2020 & 2022 on a 3840×1920 monitor for 15 months now with no issues.

I have no way to test a monitor with larger native res, but did play with a dual setup, Extending the native HD of the laptop across to the 4K monitor, which is 6K wide. FM worked. I was even able to put the dialogs on the HD, and the workspace on the 4K.

If and when Adobe corrects the typo, it would be useful if they would specify any limits on multi-display setups, and just what happens if try to run on a native 5K or 8K display.

[Jeff_Coatsworth · Accepted solution]

Just shoot the FM folks a message - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. Use the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker.

[Nandini Krishna]

Thanks for highlighting the typo. We will get it fixed.