TCS 3.5 Frame Maker 10 "Licensing for this product has expired."

[RickNoll]

Today I tried accessing Frame Maker in TCS 3.5 and it will not let me start it. Has anyone else had this problem? How do I fix this? Everything else in TCS works and Frame Maker use to work.

[Jeff_Coatsworth]

See the announcement at the top of this forum for the patch that Adobe released for this issue.

EDIT - Sorry, it's gone - try here - http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html

Message was edited by: Jeff_Coatsworth

[RickNoll]

I downloaded that and tried it... would not load. Said it needed an update to the Adobe App Manager. Downloaded the new App Manager, installed it, checked with it and it said everything was updated. Downloaded the patch to fix Frame Maker again but it came up with Update Failed: Updates could not be applied. Adobe Application Manager may be damaged. Download and install a new copy of Adobe Application Manager. Classic switching the goal posts if you ask me...

I downloaded a new version, installed it and restarted the computer. Same problem, update failure. Tried to start Frame Maker to see if it was fixed... same error - "Licensing for this product has expired."

Any other suggestions would be helpful?

I tried contacting Adobe direct but I get stuck in a loop of prewritten FAQ questions, never ever reaching a point where I can text or email all this to a person.

[Jeff_Coatsworth]

Try this:

Contact Adobe Support for Adobe Captivate, Adobe RoboHelp, Adobe FrameMaker, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing :

　

Via Phone:　　　　　　　　　　　　　　　　　　　　　　　　　 USA　　 1-800-833-6687　 Option 2 > Option 5 > Option 3

　

Via Email:　　　　　　　　　　　　　　　　　　　　　　　　　　　　 mailto:TCS.SUPPORT@adobe.com

　

You can dial this number for any customer service and technical question.

[RickNoll]

Hapreet set me straight after I copy and pasted all of this. Feel kind of stupid now. I did not fully extract the zipped patch into its own folder and launch from there. I don't use zip files that often. Thanks everyone.

[Jeff_Coatsworth]

phew, good to know that they fix still works ;>)

[Arnis Gubins]

It was set to expire at the end of January, as it seemed logical that most users of FM10 woud have enountered the error by then. So for those very infrequent users, I've extended the announcement expiry date for another 60 days.

[Jeff_Coatsworth]

Thanks Arnis - I could have swore that it was there ;>)