Skip to main content
A
Anonymous
July 9, 2014
Question

the procedure entry point getlogicalprocessorinformation could not be located in the dynamic link kernel32.dll . I got this error after downloading and installing Frame MAker 12. My system os is service pack 2.

  • July 9, 2014
  • 2 replies
  • 718 views

The above mentioned error is displayed when i open Adobe Framemaker 12 after installing it.

the procedure entry point getlogicalprocessorinformation could not be located in the dynamic link kernel32.dll

this is the error.

\

my os is windows service pack 2

2 gb ram

    This topic has been closed for replies.

    2 replies

    Arnis Gubins
    Arnis Gubins
    Inspiring
    July 9, 2014

    You don't mention which specific version of the operating system that you are using - Windows XP, Vista, or 7 and whether you're using a 32-bit or 64-bit version.

    FWIW, kernell32.dll is a Windows system-level module, so it's possible that you have some corruption in your Windows installation which is preventing FM from launching.

    Also, 2Gb of RAM is a bit lean for FM.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 9, 2014

    Moving this discussion to the FrameMaker forum.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices