The wizard was unable to scan documents...

Report · Sep 26, 2008

Hi
I'm running FM 7 and WWPSE 7 under Windows 2000. Hardware is an IBM Thinkpad with 1 GB of RAM. Have just installed Quadralay's WebWorks Publisher 7. Whenever I try to convert an FM file I am confronted with the message "The Wizard was unable to scan documents in [project]".
A google search unearthed a document with ID 328048 in the TechNote database which pertains to this problem. Solution 2 suggested there refers to a KB document "How to establish Communication between WebWorks Publisher and FrameMaker 7" which is thought to be in the Knowledge Base of the Quadralay web site (www.webworks.com/support/).
However, I was unable to find such a document - neither in Quadralay's nor in Adobe's KBs.
Being totally stuck I wonder if someone out there can help me out.
Thanx in advance
Rolf Laeuffer, Switzerland

Report · Sep 26, 2008

I think this would fall into the category of "Do not meddle in the affairs of Wizards.... "

More on topic, did you contact the ePublisher people directly? Or the HAT user group on Yahoo?

Art

Report · Sep 26, 2008

Rolf:

Where did you get the WebWorks (as distinguished from the newer ePublisher Pro) installation program?

As a former and generally less than impressed customer of Quadralay, I recall that the installation program shipped on the CD-ROM for one of the last releases of the older WebWorks Pro was defective the day it was delivered.

The solution was to go to the Quadralay Web site, complete a cumbersome registration process so as to acquire access to the support portion of the site, and download an updated installation program.

At this point, however, I don't believe that Quadralay will today retroactively support any versions of WebWorks Pro. That in turn may mean that you might not be able to acquire the updated installation program.

As Art suggested, I would recommend contacting Quadralay. Good luck -- they're not as far as I know anyone's favorite vendor...

Cheers & hope this helps,
Riley

Report · Sep 30, 2008

Art,
I have not contacted Quadralay directly for two reasons:
1.) They do not render support unless you buy a maintenance contract (which of course I'm not going to do).
2.) Their policy states that they won't support WWPSE 7 anymore.The HAT User Group at Yahoo I will first have to find.

Report · Sep 30, 2008

Riley,
WWPSE 7 was on the FM 7 installation disk. For all those years I have been working with FM 7 there never was a need to use the WebWorks Publisher, but recently I had a very valid reason to install it. Why I'm not going to bother contacting Quadralay I have explained in my reply to Art. This is along the line of your remark about Quadralay. If I do not find a solution via the HAT User Group, I might as well forget the whole thing and use FM to do the conversion to HTML, albeit without the bells and whistles promised for WWPSE.
Thanks anyway for taking your time!
Rolf

Report · Sep 30, 2008

Hi, Rolf:

Search Google for "Communication between WebWorks Publisher and FrameMaker 7" (with the quotes), for the link to the Adobe KB tech doc.

HTH

Regards,

Peter Gold
KnowHow ProServices