Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Unable to create PDF using FrameMaker

Explorer ,
May 16, 2023 May 16, 2023

Can anybody help me create PDF files in FM? I am coming back to FM after 6 years. I am not able to save FM files to PDF. I think my Adobe reader and fm setup is not setup correctly.

 

I installed FM 2022 recently on amazon workspace, tried to convert to a PDF using the File > Save as PDF option, but could not. I realized I did not have Adobe PDF printer loaded. So I downloaded Adobe PDF driver and loaded the driver using the guidelines provided here: https://community.adobe.com/t5/framemaker-discussions/framemaker-2020-can-t-find-pdf-printer-instanc...

 

I also followed the instructions from here to install the printer driver: https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html#manually-install-pdf-printer

Documents\*.pdf (Adobe PDF)  Port was not showing when adding the printer, so followed the guidelines from here: https://helpx.adobe.com/acrobat/kb/unable-to-install-pdf-printer-certificate-revoked-port-unknown.ht...

The following location was not showing at my end "C:\Program Files (x86)\Adobe\Acrobat <version>\Acrobat\Xtras". I have Adobe Acrobat reader installed, I only see till C:\Program Files (x86)\Adobe\Acrobat <version>\. I save the adobepdf folder at another location and called the inf file from there. I was able to add the Adobe Printer, but I am not able to convert to PDF format. Now I am also not able to convert word docs to PDF format.

342
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 16, 2023 May 16, 2023

Few issues here - installing FM on an AWS service is probably violating the license terms; it should be installed on your local machine's c:\ drive.
Next, all the PDF references in those instructions are for Acrobat Pro - not the Reader.
FM, when installed without Acrobat Pro, installs only a "headless" version required to print to PDF. The Save As & Publish to PDF routes now use a new non-Distiller PDF function.

I would contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker

...
Translate
Community Expert ,
May 16, 2023 May 16, 2023

Few issues here - installing FM on an AWS service is probably violating the license terms; it should be installed on your local machine's c:\ drive.
Next, all the PDF references in those instructions are for Acrobat Pro - not the Reader.
FM, when installed without Acrobat Pro, installs only a "headless" version required to print to PDF. The Save As & Publish to PDF routes now use a new non-Distiller PDF function.

I would contact the FM folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including FrameMaker. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 01, 2023 Jun 01, 2023

You are correct, I have installed it on a local mahine. It is working now.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 16, 2023 May 16, 2023

FatimaN: I installed FM 2022 recently on amazon workspace…

So this is a cloud instance of an x86-64 emulation? What version of Windows? Apart from possible licensing issues, this might be the first time anyone has reported trying to run FM on that particular emulation.

re: …File > Save as PDF option, but could not.

What happens when you try?

Did you also try Publish to PDF?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 01, 2023 Jun 01, 2023
LATEST

Yes, I did try. The issue was resolved by installing it on a local machine.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines