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Unable to install Acrobat on Windows 8.1

Guest
Nov 19, 2014 Nov 19, 2014

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I am unable to install the trial version of Acrobat that comes with the Technical Communication Suite. I have Windows 8.1. I've restarted my computer several times and disabled the virus protection but that did not solve the problem. I also tried running the acropro.msi several times but that did not work either. I get the following message:

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

-------------------------------------------------------------------------------------

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Technical Communication Suite

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LEGEND ,
Nov 19, 2014 Nov 19, 2014

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Guest
Nov 20, 2014 Nov 20, 2014

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This information does not apply to the Technical Communication Suite, which is where I am attempting to install Acrobat from - it applies to the Creative Suite.

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Adobe Employee ,
Nov 20, 2014 Nov 20, 2014

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Moving this discussion to the Technical Communications Suite Installer forum.

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Community Expert ,
Nov 21, 2014 Nov 21, 2014

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Sounds like something may have gotten damaged in the download – try uninstalling everything, download it again to a temp folder on your c:\ drive & reinstall with Admin rights to your machine

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