unavailable fonts

[Z__Bulova]

Hello, I am experiencing a maddening problem with unavailable fonts. This message is of the variety that Framemaker has to reformat before I can open the FM file. Here are some details about my problem:
1. On a sporadic basis, Framemaker displays a Framemaker Console message that Arial Black is unavailable and Imago will be substituted. However, when I save as MIF, I cannot find any mention of Arial Black there.
2. I cannot locate any grayed out fonts in any dialogs, i.e., Paragraph Designer, Character Format Designer, Find Character Format, regular font dialog.
3. I cannot find for Arial Black; Arial Black is not available in the drop-down list box.
4. I have unchecked Remember Missing Fonts, exited, printed, etcetera, but missing fonts are still remembered.
5. My default printer is Adobe PDF.

If anyone has any tips for me on how to locate the offending format, I would really appreciate it.

Thank you,

Z.

[Art Campbell]

Have you looked at all text on the Master and Reference pages?
Including the tables that contain conversion settings....

If you still can't find anything, save the file as a MIF, open that, and save it over the original as an .FM file.

Art

[Z__Bulova]

Aha! Saving as MIF and back to FM did it. Thank you!!

[ratoncita48]

My company is experiencing the same problem, intermittently, when converting from Frame 7.2 to Frame 8. However, when Frame throws the unavailable Arial Black font error message (and we do have Arial Black installed), it says it is substituting Arial Black Heavy, which we do NOT have. Has anyone seen this wrinkle?

S. Hernandez

[Arnis Gubins]

Is it possible that somewhere there is a bold (or even a bolded) attribute applied with the Arial Black? AFAIK, Arial Black doesn't have a bold, so moving up to the Heavy family member would be the logical step for FM to try, depending upon your maker.ini settings in the [Fonts] section.

[ratoncita48]

Possibly. This book has had many hands dipping into it. I'll check this

out. Thanks for the tip!

Susan J. Hernandez

Senior Technical Writer

shernandez@purisma.com

D&B / Purisma, Inc.

2211 Bridgepointe Parkway, Suite 300, San Mateo, CA 94404

(T) 650.350.3579 (F) 650.350.9593 (M) 650.350.3500

[parisleslie]

I ran into a similar (maddening) problem yesterday and benefited from a simple solution provided by a colleague. If you've installed Windows XP SP3, that's likely the cause of the Arial Balck problem. Windows XP SP3 includes an update to Arial Black font that our Framemaker template does not like. It changes all Arial Black Bold to Arial Black Heavy. This may the case for your templates, too.

If you install SP3, restore the Arial font before opening a Framemaker document.

Try this. It worked for me:

1. Go to C:\WINDOWS\Fonts\ and delete the Arial Black font file ariblk.ttf.
2. Open C:\WINDOWS\$NtServicePackUninstall$\
3. Locate the file ariblk.ttf.
4. Copy/paste it to C:\WINDOWS\Fonts\.
5. Then start FrameMaker.

For more detailed information, see: http://www.timawa.com/font-problems-after-installing-windows-xp-sp3/

[ratoncita48]

Thank YOU, I will!

Susan Hernandez

Susan J. Hernandez

Senior Technical Writer

shernandez@purisma.com

D&B / Purisma, Inc.

2211 Bridgepointe Parkway, Suite 300, San Mateo, CA 94404

(T) 650.350.3579 (F) 650.350.9593 (M) 650.350.3500

[AxialInfo]

There is an MS Hotfix for the font issue, as listed in this earlier thread:

http://forums.adobe.com/message/1890307#1890307

[ratoncita48]

Thank you!

Susan J. Hernandez

[deleted signature]

[parisleslie]

Thanks, Sheila!