Upgraded FrameMaker to 16.0.3 and it crashing after Save As PDF

New Here ,
Jan 16, 2022 Jan 16, 2022

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Hi There,

I had a Framemaker document which was functioning well.Then I upgraded the FM to 16.0.3 and tried publishing PDFs but unfortunately it is crashing. 

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Adobe Employee ,
Jan 16, 2022 Jan 16, 2022

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It isn't expected , 
Mail to support the ".dmp " file preset at "%appdata%\Adobe\FrameMaker\16" on fmerror-reports@adobe.com or tcssup@adobe.com .

Someone will assist you and solve your issue asap.

-Pulkit Nagpal

-FM/FMPS Engg.

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Thank Pulkit. I have sent the .dmp now.

 

PS: I have resolved the issue by open each module and saving as pdf one by one.

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Hi,

 

I am just curious. What does "one by one" mean?

Did you manage to save the single files of your book as PDF?

In your screenshot I see that there are some files which had not been saved with FM 16 yet. Therefore the error message about files from a previous FM version. Can you open and save them in FM 16 and then try again?

When you save as PDF, is the option "Use Acrobat Distiller for PDF Creation" in the Publish settings for PDF deactivated (default) or not?

 

Best regards

 

Winfried

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Have you tried printing to the Acrobat PDF printer instance? Save as PDF?

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