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Hi
I recently installed Frame 16. It allows me to open a book or a document, and then crashes.
I checked for license issues, and it seems fine.
I am on a Windows 10.
Thanks
Uday
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Hi Uday,
Which version do you have installed?
The current version of FM 2020 is 16.0.817.
Can you check for updates (Help | Updates)?
Does this happen with any book and any regular file?
Do you just open the file and wait, and then FrameMaker crashes?
Can you create a new file with FrameMaker's default template? Does FrameMaker crash here as well?
Can you do anything before FrameMaker crashes? E.g. a MIF wash?
Best regards
Winfried
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FM2020. It is updated.
It happens with every file.
The file opens fine. The moment I click in the file, it becomes unresponsive and crashes.
It is crashing with the default template too.
I have concluded it must be the laptop. So am changing it.
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Hi Uday,
Yes. We cannot help here.
Best is to send the log file and the dmp file from your AppData directory to Adobe, as Jeff already said.
c:\Users\xxx\AppData\Roaming\Adobe\FrameMaker\16\
A final test: You could close FrameMaker and rename the folder from 16 to e.g. 16_backup and the start FrameMaker again. FrameMaker will recreate this folder.
Or do the same with the Linguistics folder:
AppData\LocalLow\Adobe\Linguistics
Sometimes this helps.
Best regards
Winfried
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@Uday5C52 no sense in posting the error log here - only the FM engineers can make sense of it - that's why they tell you to send them to fmerror@adobe.com.
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Shared it with them as well Jeff.