Urgent problem - FM crashes on startup

[Russ Ward]

Hi,

I was doing some FDK work with FM10 to troubleshoot a crash, nothing unusual there. But after one particular crash, now FM10 suddenly crashes every time on startup. What's more, my installation of FM9 now crashes on startup too. I have FM 7.2 installed also... it does not crash.

I disabled all my API clients, deleted everything out of the Windows user profile area, and restarted the computer... no joy. Both FM9 and FM10 crash when the splash screen reaches "Localization." Both applications were installed as part of the respective TCS and neither was fully patched.

Can anybody think of anything I can delete or reset to try to fix this? I had originally thought to try reinstalling, but as I see FM9 crashing too, I'm wondering if I should bother with that. Is there something that each of these applications shares that could have gotten corrupted?

This puts me in a real pickle. I would be enormously grateful if anyone had any ideas at all. I'll likely try a reinstall anyway but I thought I'd give this a shot first.

Thanks,

Russ

[Jeff_Coatsworth · Accepted solution]

Try renaming your Linguistics folder - FM should recreate it & start up cleanly

[Russ Ward]

Jeff, I don't know how you knew that, but I'm glad you did. FM9 and FM10 both start up fine now. I can't thank you enough. I had a real sinking feeling that a simple solution was going to be elusive... such a pleasant surprise for a change.

For anyone else who encounters this thread while troubleshooting the same issue, the folder Jeff was referrring to is located in the Windows user profile area, at a path something like the following:

C:\Documents and Settings\(user name)\Application Data\Adobe\Linguistics

Russ

[Russ Ward]

Out of curiosity, I just googled the issue and what do you know... I got some older thread from you discussing the same fix with someone else. Sorry I made you tell me again. I feel a bit slow to have forgotten the first step for troubleshooting anything these days.

[Jeff_Coatsworth]

No problem - I just happened to remember reading about that solution someplace (I follow a few mailing lists/forums that I forget where exactly). Glad to know that it worked for you.