Using Frame 9, Acrobat 9.5, suddenly cannot create pdf. The ps file is empty, and the process results in unresolved cross-refs. Have updated w/o success.

Report · May 20, 2014

I've beenusing the Tech Comm Suite with Frame 9 and Acrobat 9.5 for years, and suddenly cannot create a pdf of a frame doc. The ps file is empty. This is happening to a colleague using the same suite across the country. Any suggestions? Please help!

Report · May 20, 2014

What method are you using to create the PDF. SaveAsPDF or Printing the Book

to the logical printer?

And if you've only used one, what happens when you try the second?

And how/why is a PS file being generated at all? Either method should

distill the PDF automatically and remove the temporary files?

Art Campbell

art.campbell@gmail.com

"... In my opinion, there's nothing in this world beats a '52 Vincent and

a redheaded girl." -- Richard Thompson

No disclaimers apply.

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Report · May 22, 2014

Thank you, Art. We have always printed the book to a .ps file, and then used Acrobat Distiller to create the PDF. When I create the .ps file, it's empty. When I try saving as a .pdf, I lose the styles and other formatting.

Here is what I do:

1. Print Book3Select Print to File, give it a .ps extension.

2. Click Printer Setup.

3. From the Printer Name field, I select the Adobe PDF printer that we installed.

4. I select Generate Acrobat Data, and click PDF Setup. I select the PDF settings I use.

5. I click Print.

Usually I get a good .ps file, and then I right-click it and select Adobe Acrobat Distiller. The file is distilled and I get a good .pdf. All I get now is a 0 kb file.

Does this give any ideas about what might be going wrong? Thanks again for your help.

Report · May 22, 2014

If this was working before, what’s changed?

Report · May 22, 2014

OK, that's pretty plain vanilla. Assuming you've already checked the Adobe

Updates web page to ensure that both applications are fully patched....

The thing that jumps out from your procedure is that you don't seem to have

the Acrobat printer set as the system default because you're selecting it.

So I'd make that change. And you may want to then reboot, to make sure it

sticks.

The second thing I'd do is eliminate your Step 1, because if you don't

select Print To File and do that dance, if the Acrobat Printer is selected

(as it should be if it's the system default), Acrobat will create the PS

file and distill it automatically, then delete the temp files -- that's

what it's designed to do. (This would also make Step 2 and 3 unnecessary,

because Acrobat is your system default printer now.)

Probably no harm in forcing it into manual mode as you're doing, except the

extra time and keystrokes, but I'd try the other path just to see what

happens.

Are you getting any error messages in the Frame Console window?