Using the Publish feature in FM 2015 Crashes the app

Report · Jun 27, 2016

I was using the publish to APS feature in FM 2015 and it seems to be fine with small books (<10 files) or a small chapter file<10 pages. I have set the paragraph format Heading2 to break up the chapter into smaller chunks, but now FM just crashes continually. I tried other output options and all of them now crash FM. I liked publishing to APS because it generated a nice individual HTML file. FM is getting too frustrating to use as an authoring tool. Nothing seems to work as advertised except basic functionality.

Report · Jun 27, 2016

Hi Laura,

Sorry to hear about your experience with Authoring in FrameMaker. This is something unusual and needs investigation.

Crashes are ugly and can hamper productivity in the absence of any workaround.

We might need more help form you in order to replicate the problem and fix it immediately.

My colleagues from our support team will get in touch with you to analyze the issue and provide a workaround or resolution for the same.

~Abhishek

Report · Jun 28, 2016

I think this is somehow related to Acrobat Distiller. I generated HTML through APS and then had to switch gears to work on another project. I use the print to book feature to generate PDFs so flipped the printer settings to Adobe PDF. After that, I noticed that when I tried to publish through APS, Acrobat Distiller launched and crashed FM.

On my Windows 10 laptop, I switched the printer to a local physical printer and it published through APS but only generated an "article" file.

On my Windows 7 VM, I reinstalled FM, updated with patch 2 (fine) but patch 3 required updating to AAM 10 and renaming OOBE file. Even after this effort, publishing to APS crashes FM.

RoboHelp is no better - it crashes every time I try to import FM files.

Report · Jun 28, 2016

Loading Setting...

Converting Source Files...

Scanning Documents...

Finishing

Importing Frame Documents..

Converting "config-cl....fm"...

Importing Frame Documents..

Splitting...

Building TOC...

Splitting...

Updating Hyperlinks...

Updating Index...

Updating Hyperlinks...

Finished Importing Document

Preparing Output Files...

Started Parsing HTML Topics...

Completed Parsing :

Analysing the Collected Information...

Collecting Information for Output Generation...

Gathering Information for TOC, Index and Glossary...

Gathering Information for HTML Help Project File...

Gathering Information for HTML Topic Properties...

Gathering Information for StyleSheets used in HTML Topics...

Gathering Information for Baggage Files to Include...

Gathering Information for Skins and Layouts used...

Preparing Environment for Final Output Generation...

Generating Output...

Starting compilation...

Adobe DPS preprocessor 13.0.3.495

Compiling C:\Users\laurap.LAURA-PC\Google Drive\HTML-CSS\config-cluster-Adobe DPS\!dps_tmp_folder_0\ ...

Preparing to create Adobe DPS Articles...

Clearing output folder...

Preparing files for Adobe DPS output...

Copying files...

Updating files...

Finished preparing in 0 sec(s)

Generating Adobe DPS Articles...

Initializing compiler...

Generating Adobe DPS output - Adobe DPS Handler (13.0.3.495)...

Successfully generated Adobe DPS output.

Finished compiling Adobe DPS articles in 0 sec(s)

Compilation complete.

Publish Complete.

Total Time taken for publishing: 0 sec(s)

Report · Jun 28, 2016

From a file that worked (4 pages)

Loading Setting...

Converting Source Files...

Scanning Documents...

Finishing

Importing Frame Documents..

Converting "fabric.fm"...

Importing Frame Documents..

Splitting...

Building TOC...

Splitting...

Updating Hyperlinks...

Updating Index...

Updating Hyperlinks...

Finished Importing Document

Preparing Output Files...

Started Parsing HTML Topics...

Completed Parsing :

Analysing the Collected Information...

Collecting Information for Output Generation...

Gathering Information for TOC, Index and Glossary...

Gathering Information for HTML Help Project File...

Gathering Information for HTML Topic Properties...

Gathering Information for StyleSheets used in HTML Topics...

Gathering Information for Baggage Files to Include...

Gathering Information for Skins and Layouts used...

Preparing Environment for Final Output Generation...

Generating Output...

Starting compilation...

Adobe DPS preprocessor 13.0.3.495

Compiling F:\HTML-CSS\fabric-Adobe DPS\!dps_tmp_folder_0\ ...

Preparing to create Adobe DPS Articles...

Clearing output folder...

Preparing files for Adobe DPS output...

Copying files...

Updating files...

Finished preparing in 0 sec(s)

Generating Adobe DPS Articles...

Initializing compiler...

Generating Adobe DPS output - Adobe DPS Handler (13.0.3.495)...

Adobe DPS output generation failed.

Finished compiling Adobe DPS articles in 0 sec(s)

Compilation complete.

Publish Complete.

Total Time taken for publishing: 4 sec(s)

You can see that the log says output generation failed yet I did get an HTML file.

Report · Jun 28, 2016

Problem signature:

Problem Event Name: APPCRASH

Application Name: FrameMaker.exe

Application Version: 13.0.3.495

Application Timestamp: 5714e9c4

Fault Module Name: RHUtils.dll

Fault Module Version: 13.0.3.495

Fault Module Timestamp: 5714d996

Exception Code: c0000005

Exception Offset: 0004808c

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Report · Jun 28, 2016

Problem signature:

Problem Event Name: APPCRASH

Application Name: FrameMaker.exe

Application Version: 13.0.3.495

Application Timestamp: 5714e9c4

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.23418

Fault Module Timestamp: 5708a7a8

Exception Code: c015000f

Exception Offset: 00083a76

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Report · Jun 28, 2016

Found the issue - you have to run the HTML Setup Utility before publishing to an output. I thought that once you had run the utility, the info was retained by FM. Apparently, that's not the case - if I run or at least open the HTML Setup Utility, things run smoothly on both Windows 7 and Windows 10. However, FM should throw an error message if you haven't used the HTML Utility or put something in the log files that paragraph formats are not mapped and a valid file could not be generated.