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Why does the FM page show up twice?

Explorer ,
Dec 15, 2022 Dec 15, 2022

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two frame.png

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correct answers 1 Correct answer

Community Expert , Dec 16, 2022 Dec 16, 2022

Hi @Ken27394707dkz1:

 

That looks like a double Welcome screen, but with the closely cropped screen shot I can't tell if you have two instances of FrameMaker open (easy mistake to make) or if the Welcome screen is misbehaving. I would first look to see if you happen to have two instances of FrameMaker open at the same time. I wish FrameMaker would not do that, but it does.

 

Restarting is great advice,  but if that isn't it, next up would be to rebuild the preferences to see if that works. You c

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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Hi,

 

I do not use projects and therefore I do not have a reason.

However I would just restart FrameMaker and see whether this solves your issue.

 

Best regards

 

Winfried

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Community Expert ,
Dec 16, 2022 Dec 16, 2022

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Hi @Ken27394707dkz1:

 

That looks like a double Welcome screen, but with the closely cropped screen shot I can't tell if you have two instances of FrameMaker open (easy mistake to make) or if the Welcome screen is misbehaving. I would first look to see if you happen to have two instances of FrameMaker open at the same time. I wish FrameMaker would not do that, but it does.

 

Restarting is great advice,  but if that isn't it, next up would be to rebuild the preferences to see if that works. You can read this to see how to do it, substituting in your version number. 

https://www.rockymountaintraining.com/adobe-framemaker-resetting-preferences/

 

For the first time, I saw a similar misbehaving welcome screen in class yesterday. The student was on FrameMaker 2019 and the welcome screen appeared like your right-most welcome screen, with her FrameMaker book window visible where your left welcome screen is. When I asked the student what was going on she said "it's not really there". And I just didn't have time to pursue that because we had a lot to get done and it did disappear once we started working. 

 

~Barb

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Explorer ,
Dec 17, 2022 Dec 17, 2022

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Thanks! I DID notice that one of the screens was "frozen". That is you could not select any recent item on it.

 

Merry Christmas!

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Explorer ,
Dec 23, 2022 Dec 23, 2022

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Barb,

Here are some screen shots as I still cannot fix it. Adobe Support had me download a newer Welcome screen.html but that did not help. The initial screen looks normal. However when I open a book file, the welcome screen kind of shows up twice. However, one of them is "frozen" and you cannot select anything on it. I numbered them in sequence. When I close the book file the frozen part scrolls off the left side of the window! The #4 screen seems to indicate a resolution issue with the left side. Looks like folded pages for want of a better term.

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Explorer ,
Dec 23, 2022 Dec 23, 2022

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Another issue is if I have one document file open and click the "X" to close it, the welcome screen comes back but at this point I cannot close the file because the screen where the file is visible is frozen. Welcome screen still works.

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Community Expert ,
Dec 23, 2022 Dec 23, 2022

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Hi Ken:

 

Did you reset your preferences as per my first response?

 

~Barb

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Explorer ,
Dec 23, 2022 Dec 23, 2022

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Yes I did but to no avail.

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Community Expert ,
Dec 23, 2022 Dec 23, 2022

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Yikes. If you've already reached out to tcssup@adobe.com, then I'm out of ideas. Other than to post this as a bug report on Tracker. I'm sorry I can't be of further assistance.

https://tracker.adobe.com/#/home

 

~Barb

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Explorer ,
Dec 23, 2022 Dec 23, 2022

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Yes I think it is a bug but thank you for all of the efforts! It is appreciated.

 

Ken

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Community Expert ,
Dec 24, 2022 Dec 24, 2022

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Ken, unfortunately the application icons in FM doe not vary for the versions since FM-13 (2015). Hence we not have an idea (You did not report it) what  version of FM is involved.

As a 'last' idea I ask You to re-install FrameMaker - without keeping the preferences.

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Explorer ,
Dec 24, 2022 Dec 24, 2022

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LATEST

It's version 16.0. I will live with it then. 🙂

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