Why was Acrobat Pro 9 uninstalled when I installed FrameMaker 12?

[KansasMike]

Why was Acrobat Pro 9 uninstalled when I installed FrameMaker 12?

[Bob_Niland]

re: Why was Acrobat Pro 9 uninstalled when I installed FrameMaker 12?

It probably wasn't. It was just destroyed by a default installation of a stripped-down version of Distiller XI (which is how FM generates PDF).

Unless you (or more likely, your IT person unaware of the issue) make a do-not election during install, this happens. And not having personally installed an FM later than 7, I can't give you details on the dialogs. When IT built me a PC in my last job, I do remember telling them to install CS5 after FM9, to moot this problem.

Meanwhile, re-install the Bat. Someone did keep the install media/image and authentication key, I trust.

[Mike Wickham]

You probably installed the PDF Creation Add-on that comes with

FrameMaker. It stomps all over Acrobat. You can't have both installed.

The FrameMaker installation routine does not make it obvious how to

skip installation of the add-on, and installs it by default. Here are

instructions for skipping installation of the add-on:

https://forums.adobe.com/message/5927477#5927477

Unfortunately, you will probably have to uninstall and reinstall

FrameMaker and then uninstall/reinstall or repair Acrobat to fix it.

[Winfried Reng]

I had just installed FrameMaker 12 on a virtual machine.

There wasn't an option to install or not install the PDF creation add-on (unlike FrameMaker 11).

Therefore it could be that FrameMaker 12 installs its PDF creation add-on, if it cannot find Acrobat Standard/Professional of the same version.

I do not know whether FrameMaker 12 really deinstalls Acrobat 9 or its distiller.

This must be checked in the installation folder.

[Arnis Gubins]

The option is there for FM12, but it's not obvious what to click to get it. You need to click on the FM app name (IIRC) for the PDFCreation add-on option to appear on the right side of the install panel.

[Mike Wickham]

If installed, I believe the PDF Creation Add-on shows up in the list of

installed programs in Control Panel. If I remember that right, you can

uninstall it from there-- but you will still have to repair or reinstall

Acrobat to solve your problem. The add-on doesn't uninstall Acrobat. It

just breaks it.

[KansasMike]

That process makes sense. When saving as a PDF, the "distiller" that creates the PDF is either Acrobat Pro, or the PDF Creation add-on.

It turns out that in the System Requirements, FrameMaker 12 is only compatible with Acrobat Pro X and XI. I suspect that the FM installer doesn't even care about stomping all over Acrobat 9...

For this workstation, the damage had already been done. We did the following:

• Uninstalled the PDF Creation add-on
• Installed Acrobat Pro XI

Now, everything works, without having to re-install FM.

The other workstation here already has Acrobat XI, so I'll be sure to un-check the PDF Creation add-on, so that FM doesn't cause problems with Acrobat.