Zapf Dingbats Not Displaying in Bulleted Lists

[_Cindy_Brown_]

I've poured through these forums in an attempt to find some information on what seems to be a very specific issue. Lots of great ideas but none that seem to fill this need:

Note: I recently rebuilt my machine and installed Zapf Dingbats and FrameMaker. I did not have this problem before the rebuild.

When I open a file, I receive a "font not found" error for Zapf Dingbats; however, Zapf Dingbats is in the Format > Fonts menu. I am able to type in Zapf Dingbats, change text already entered into the file into Zapf Dingbats, but am unable to the font as a bullet in a bulleted list. In fact, the bullets don't even display.

As far as I can tell, all of my settings are correct in the Numbering tab for the Text Bullet paragraph designer.

Any thoughts? Thanks much!

[_Ed_H_]

Cindy, I have a very similar problem, also involving Zapf Dingbats. One thing to keep in mind -- ZD comes in both TrueType and Postscript formats, and that seems to be (at least for me) part of the problem.

For anyone who's reading this and might have some suggestions for me or Cindy, I'll outline my situation. Perhaps we both need the same fix.

In my case, it's a new machine, with a fresh install of Adobe TCS with Framemaker 8. I have the TrueType version of ZD (which is listed as "Zapf Dingbats BT" in the font list) and I also have the Postscript version. NOTE: for the PS version, I only have the .PFM file, not the .PFB (I don't know if that's important).

I have also installed an Adobe Postscript printer driver to go with Distiller.

When I open a file that contains Zapf Dingbats, the file loads and I can see the bullets correctly. When I go to make a PDF, the bullets display INCORRECTLY while distiller is running (they show as the letter "n"), then they come back. I understand what is happening; my default printer sees ZD, but the Postscript printer does not. Therefore, incorrect bullets in the output.

There doesn't seem to be anything I can do to make that Postscript printer see the ZD font.

OK, here's where it gets weird:

[1st weird thing] If I REMOVE the Truetype version of the font, nothing changes. My default printer sees it, and the PS printer does not.

[2nd weird thing] A colleague has the EXACT SAME setup as me. She can successfully make a PDF, in which the ZD bullets appear correctly. Want extra weirdness? When distiller starts up, it says that Zapf Dingbats was not found, and a font subsitition will take place. YET THE PDF WORKS!

What kind of font voodoo will fix this? (I suspect it's the same voodoo that Cindy needs...)

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[Art Campbell]

Well, I don't want to test on my system, but if I were you, I'd uninstall the TT version, and install the PostScript version. I'd also make sure I had the entire set of files. ;- ) I also don't know what the missing file contains, but if it was empty it probably wouldn't be there.

Also... and this is just me... I'd download and install ATM lite to make sure the PS file was installed and set up correctly. Yes, I know you're not supposed to need it under XP (you are on XP? Vista may be more interesting), but it works for me.

And finally, I'd probably delete \Windows\ystem32\fontcache.dat and reboot, to force a font cache rebuild.

Art

[_Ed_H_]

Art, I am on XP, and I was hoping to avoid ATM, but maybe there's no way around it. I would definitely install the missing .PFB file, but I can't find it; but since my colleague doesn't have it -- and doesn't seem to need it, as her PDFs work -- I was hoping it's not necessary.

But I will try ATM lite and the font cache thing. Will report back...

[Guest]

Don't forget to check the location where FM installs fonts -- I saw a mention in the last couple of days that FM8 [incredibly uselessly] installs fonts buried deep in a submenu of the FM install directory, and as a result Distiller doesn't "see" them.

[_Ed_H_]

Thanks for the tip, Sheila. I checked that folder, but there's no Zaph Dingbats. (The folder is: C:\Program Files\Adobe\Adobe FrameMaker 8\fminit\fonts).