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2017 dowload problem

Community Beginner ,
Jun 14, 2018

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My company bought 6 or 7 licenses for Frame 2017 to upgrade out version 11 and 12s. The first license was downloaded to a laptop running Windows 7.

When I opened the program, the screen didn't fully resolve:

But it looks fine when an existing file is opened (double-clicked). The second installation was on a desktop running Windows 10; same problem.

Has anyone reported this issue?

Any suggestions for a fix?

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2017 dowload problem

Community Beginner ,
Jun 14, 2018

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My company bought 6 or 7 licenses for Frame 2017 to upgrade out version 11 and 12s. The first license was downloaded to a laptop running Windows 7.

When I opened the program, the screen didn't fully resolve:

But it looks fine when an existing file is opened (double-clicked). The second installation was on a desktop running Windows 10; same problem.

Has anyone reported this issue?

Any suggestions for a fix?

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 14, 2018 0
Adobe Community Professional ,
Jun 14, 2018

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Make sure you install all the patches that have come out since the initial release of FM2017. You may think you've got the latest & greatest because you just downloaded it, but that would be wrong

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Jun 14, 2018 0