Adobe Frame Maker crashing when opening files

Community Beginner ,
Oct 11, 2019

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Having an issue when opening files in Frame Maker the application will crash and come up with the attached error.

 

Internal Error 15024. FrameMaker has detected a serious problem and must quit

 

Tried to narrow down the issue and see if this issue only affected particular files but it appears random, other users here using the same version are also having the issue so it is not isolated to one user.

 

I emailed the dump file to fmerror@adobe.com but the error message states that they are unable to respond to technical questions and I have no idea how to read the dump file. Someone mentioned that it might have to do with not having a default printer selected which I thought was odd, so I mapped to a printer and set as default but still having issue.

 

Sorry if I left out any details, I would be glad to provide any additional information if needed. Any help would be appreciated. Thanks

 

Computer is running Windows 10 Enterprise, version 1803, Build 17134.1069

 

Adobe Frame Maker 2019

Version 15.0.2.503

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Adobe Community Professional ,
Oct 11, 2019

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Only the FM engineers can make heads or tails of the crash logs. Was this working before? If so, what's changed in your environment? Any source control at play here? Files local or on network?

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nevagr AUTHOR
Community Beginner ,
Oct 11, 2019

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Thanks for the reply. We just started using this version last month, so hard to say what has changed so far. These files I am having issues with are all saved locally, I can ask my coworkers if they have the same issue with locally saved files or files on the network

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Adobe Community Professional ,
Oct 11, 2019

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Have you tried updating FrameMaker? We're up to update 4 now (15.0.4.751). If that doesn't help, have you tried running the application in administrator mode? I have a vague recollection of having all sorts of odd crashes stop happening once I switched to running in admin mode.

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nevagr AUTHOR
Community Beginner ,
Oct 11, 2019

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I will have to download the latest update and try running in administrator mode and see if that helps. Although my organization has pretty tight policies with allowing users to have admin access at least I can give it a shot and rule out that possibility. Thanks for your time, I will give your suggestion a try and post my results once I have time to test

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nevagr AUTHOR LATEST
Community Beginner ,
Nov 07, 2019

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so I went ahead and updaed to the latest update 15.0.4.751 and had some time to use FrameMaker and still having the same issue.I haven't tried running in admin mode yet, I will give that a try as I need assistance from our IT organization as my account does not have these priveleges.

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