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After docking or undocking the "Acrolinx" app, the text boxes no longer appear.

New Here ,
Jan 22, 2020

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When I perform a check in FrameMaker 2019 (OS: Windows 10 Pro) with the 'Acrolinx' app and then move the mouse over the elements (green rectangle,FM_start_visible.png), corresponding information is displayed (see FM_start_visible.png).

FM_start_visible.png

 


As soon as I remove or dock this app from the other Pods, the previously mentioned text boxes are no longer displayed (see . Only closing and restarting FrameMaker helps (FM_undocked_not_visible).

FM_undocked_not_visible.png

 

What must be done so that docking and undocking the app does not lead to this error behavior?

Thank you!

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Technical Communication Suite

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After docking or undocking the "Acrolinx" app, the text boxes no longer appear.

New Here ,
Jan 22, 2020

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When I perform a check in FrameMaker 2019 (OS: Windows 10 Pro) with the 'Acrolinx' app and then move the mouse over the elements (green rectangle,FM_start_visible.png), corresponding information is displayed (see FM_start_visible.png).

FM_start_visible.png

 


As soon as I remove or dock this app from the other Pods, the previously mentioned text boxes are no longer displayed (see . Only closing and restarting FrameMaker helps (FM_undocked_not_visible).

FM_undocked_not_visible.png

 

What must be done so that docking and undocking the app does not lead to this error behavior?

Thank you!

TOPICS
Technical Communication Suite

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227

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Jan 22, 2020 0
Adobe Community Professional ,
Jan 22, 2020

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You might want to check with Acrolinx support, as this is not an Adobe product. You could also try emailing the Technical Communications Suite support team: tcssup@adobe.com

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Jan 22, 2020 0
hb_12345 LATEST
New Here ,
Jan 30, 2020

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Acrolinx Support has already looked into this issue:

The Acrolinx sidebar code does not react to docking/undocking, thus it shouldn't cause the tooltip not showing problem.

However, we have identified that there is a bug in IE 11 that Framemaker 2019 uses and it usually cause buggy behaviors such as these (https://github.com/highcharts/highcharts/issues/7950).

 

Conclusion:

The observed behavior is caused by a bug on the Microsoft IE 11 side that needs to be fixed by Microsoft.

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Jan 30, 2020 0